question Re: Does ServiceNow scans PDF files(attachments) uploaded? in CSM forum

Does ServiceNow scans PDF files(attachments) uploaded?

karthikbabu — Thu, 10 May 2018 21:08:11 GMT

An attachment has been made to the Case form and when I try to download and open the file it showed me an error as " Malicious PDF file". Is there a functionality where ServiceNow scans the document attached to the form?

Please suggest.

Thanks,

Karthik

Re: Does ServiceNow scans PDF files(attachments) uploaded?

Hussain Kachwal — Fri, 11 May 2018 07:06:58 GMT

Hello Karthik,

Up to my knowledge, ServiceNow doesn't make any kind of virus scanning of attachments rather storing the same in the database.
Recommendation is to restrict file types to those which are not likely to be a malicious type.

Kindly mark as Answered or Helpful, if applicable.

-Hussain K

Re: Does ServiceNow scans PDF files(attachments) uploaded?

Hussain Kachwal — Mon, 14 May 2018 06:23:30 GMT

Hello Karthik,

Any update on this?

-Hussain K

Re: Does ServiceNow scans PDF files(attachments) uploaded?

karthikbabu — Mon, 14 May 2018 14:11:03 GMT

Hi Hussain,

Thanks for the response. I was researching more about the topic and couldn't find any resources. I will be raising an HI ticket to see if they can provide any similar procedure.

Thanks,

Karthik.

Re: Does ServiceNow scans PDF files(attachments) uploaded?

Hussain Kachwal — Mon, 14 May 2018 14:56:20 GMT

Please close this thread by marking as Correct Answer.