question How to add a skill to a case using Skill Determination Rules in CSM forum

How to add a skill to a case using Skill Determination Rules

lawrencesenpai — Tue, 29 Nov 2022 19:40:10 GMT

Hello everyone, so we just installed the skill determination plugin and we would like to automatically add a "Ambassador" skill on our cases if the contact is an ambassador without using a business rule. Is it possible to do this or if we need to configure something else. Thank you!

Re: How to add a skill to a case using Skill Determination Rules

Musab Rasheed — Wed, 30 Nov 2022 06:49:19 GMT

Hello,

No, I don't think it is possible to add directly, you can write something to set this on Case form.

Re: How to add a skill to a case using Skill Determination Rules

Mohith Devatte — Wed, 30 Nov 2022 06:55:23 GMT

Hello @lawrencesenpai ,

No i think you have to code it to get it done .Otherwise its difficult to add automatically

Hope this helps

Mark my answer correct if this helps you

Thanks