question Using Extension Points on function "createIncidentFromCase" in CSM forum

Using Extension Points on function "createIncidentFromCase"

Vinicius2 — Tue, 13 Dec 2022 17:32:31 GMT

Hello everyone,

I have a demand here that I need to control de behavior from the function "createIncidentFromCase" when I use the UI Action "Create Incident". I am no too to familiar with extension points so I am having some difficult. I will explain what I did bellow.

1. I added the function "createIncidentFromCase" to the extensions points

Extension Points added "createIncidentFromCase"
2. Pressed the "Create implementation" related link

3. I wrote the function on the script include created when I pressed "Create implementation"script include

4. Added the new logic on the UI Action and called the extension point

Am I doing it wrong? it's my first time working with extension points.

Thank you 🙂

Re: Using Extension Points on function "createIncidentFromCase"

Aoife — Wed, 14 Dec 2022 20:15:03 GMT

What is the desired functionality you expect when clicking the button?

Aoife

Re: Using Extension Points on function "createIncidentFromCase"

Vinicius2 — Thu, 15 Dec 2022 12:49:38 GMT

I got it working, the problem was that the UI action was not on the same application as the extensions point and script include