https://www.servicenow.com/community/csm-forum/routing-microsoft-teams-calls-into-servicenow/m-p/2835526#M37068 <P>Hi folks,&nbsp;</P><P>&nbsp;</P><P>I've just received requirements to ingest Microsoft Teams calls into our ServiceNow instance and use our CSM setup to route the calls to available agents. The same would apply with voicemails received. I am not sure where to even start with this one. Has anyone done this before, and if so, can you provide advice on how you accomplished this?</P><P>&nbsp;</P><P>Thanks in advance.&nbsp;&nbsp;</P> Wed, 21 Feb 2024 17:48:01 GMT Jon Collins2 2024-02-21T17:48:01Z https://www.servicenow.com/community/csm-forum/routing-microsoft-teams-calls-into-servicenow/m-p/2835526#M37068 <P>Hi folks,&nbsp;</P><P>&nbsp;</P><P>I've just received requirements to ingest Microsoft Teams calls into our ServiceNow instance and use our CSM setup to route the calls to available agents. The same would apply with voicemails received. I am not sure where to even start with this one. Has anyone done this before, and if so, can you provide advice on how you accomplished this?</P><P>&nbsp;</P><P>Thanks in advance.&nbsp;&nbsp;</P> Wed, 21 Feb 2024 17:48:01 GMT https://www.servicenow.com/community/csm-forum/routing-microsoft-teams-calls-into-servicenow/m-p/2835526#M37068 Jon Collins2 2024-02-21T17:48:01Z https://www.servicenow.com/community/csm-forum/routing-microsoft-teams-calls-into-servicenow/m-p/3083382#M40314 <P>Really struggling to find answers to this - is there a proper Microsoft Teams Contact Center and/or CTI is probably the first area can’t get clarity on as this would then lead to ServiceNow Voice CTI integration</P><P>can ServiceNow please help?</P> Fri, 25 Oct 2024 06:26:29 GMT https://www.servicenow.com/community/csm-forum/routing-microsoft-teams-calls-into-servicenow/m-p/3083382#M40314 bpscottyaux 2024-10-25T06:26:29Z