Please help me, how do I change the display format of the phone number in the workspace?

k-yoshitomi — Wed, 11 Sep 2024 06:07:17 GMT

Dear Experts,
I am new to Servicenow and English. Sorry for my poor English.

How can I remove the notation “+81” in the red frame area?

I set “glide.phone_number_e164.display_national” etc. in “sys_properties.list” but it did not work.

Thank you, brothers.

Yoshi

Re: Please help me, how do I change the display format of the phone number in the workspace?

Sid_Takali — Wed, 11 Sep 2024 17:24:08 GMT

The phone number format for this data type is controlled by system property "glide.phone_number_e164.display_national".

This system property provides 3 values, all, user and false, to control the phone number format.

false: the system does not display phone numbers in local format (phone number will be displayed with a country code in the front)
all: the system always displays phone numbers in a local format no matter which country is selected
user: the system only displays phones number in a local format when the local settings of the currently logged-in user match the country that is selected in the country list of this "Phone Number (E164)" field.