question key to link sn_customerservice_registration and sysapproval_approver in CSM forum

key to link sn_customerservice_registration and sysapproval_approver

Yuki21 — Wed, 02 Oct 2024 06:21:58 GMT

Hello.

I want to set the value of a specific record in sn_customerservice_registration to sysapproval_aprover in Flow Designer.

Is there a key that links sn_customerservice_registration and sysapproval_approver?

Please tell me whether it is possible or not.

Re: key to link sn_customerservice_registration and sysapproval_approver

Brad Bowman — Wed, 02 Oct 2024 10:07:57 GMT

If you look at a list view of the sysapproval_approver table, you'll see the source_table = sn_customerservice_registration, then to identify the specific registration request 3 more string fields are used. These fields aren't used for task-related approvals (RITM, CHG,...)

register_account

register_email

register_name

Re: key to link sn_customerservice_registration and sysapproval_approver

Yuki21 — Tue, 15 Oct 2024 02:17:27 GMT

Hello.

Thank you.
Helpful!