Some user are getting "You do not have sufficient privileges to access this knowledge item" error

Rohith11 — Thu, 14 Nov 2024 14:39:58 GMT

Hi,

some users are encountering the error message: "You do not have sufficient privileges to access this knowledge item" when attempting to open a knowledge article that is set to be accessible to all users.

Troubleshooting Steps Taken:

Verified that the articles knowledge base is correctly assigned under the portal related knowledge base list.
Confirmed that the knowledge base is accessible to all users.

Note: While reviewing, I noticed that some backlinks within the article are restricted to specific users. Could this restriction affect the main article's accessibility for certain users?

I would like to understand the root cause of this issue, especially since it impacts only some users while not others, even when those users have same roles.

Re: Some user are getting "You do not have sufficient privileges to access this knowledge item

Runjay Patel — Thu, 14 Nov 2024 14:57:28 GMT

Hi @Rohith11 ,

Specified error come if user does not have permission to view the article. check user criteria properly .

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question Some user are getting "You do not have sufficient privileges to access this knowledge item" error in CSM forum

Some user are getting "You do not have sufficient privileges to access this knowledge item" error

Re: Some user are getting "You do not have sufficient privileges to access this knowledge item