https://www.servicenow.com/community/csm-forum/incident-survey-notifications/m-p/3169416#M41560 <P>Hi Team,</P><P>I have created one custom survey and notification based on client requirement.</P><P>Requirement: when incident state is closed, survey email triggered to the caller.</P><P>Notification:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="AbhilashaGT_0-1738775225702.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/417411i5171E44884223E84/image-size/medium?v=v2&amp;px=400" role="button" title="AbhilashaGT_0-1738775225702.png" alt="AbhilashaGT_0-1738775225702.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="AbhilashaGT_1-1738775348632.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/417412i095ED82EF963D735/image-size/medium?v=v2&amp;px=400" role="button" title="AbhilashaGT_1-1738775348632.png" alt="AbhilashaGT_1-1738775348632.png" /></span></P><P>&nbsp;</P><P>and it's working fine as expected.</P><P>there is another requirement on top of this.&nbsp;</P><P>I need to achieve below criteria,</P><P><STRONG>1.&nbsp;</STRONG><STRONG>If a user received a survey in the last 7 days for the same group → DO NOT send.<BR /></STRONG><STRONG>2.</STRONG><STRONG> If the user's group is enabled for surveys &amp; no survey was received recently → Send.<BR /></STRONG><STRONG>3.</STRONG><STRONG> Otherwise, send surveys 100% of the time on incident closure.</STRONG></P><P>how to achieve this.</P><P>&nbsp;</P><P>Regards,</P><P>Abhilasha G T</P><P>&nbsp;</P> Wed, 05 Feb 2025 17:13:49 GMT Abhilasha G T 2025-02-05T17:13:49Z https://www.servicenow.com/community/csm-forum/incident-survey-notifications/m-p/3169416#M41560 <P>Hi Team,</P><P>I have created one custom survey and notification based on client requirement.</P><P>Requirement: when incident state is closed, survey email triggered to the caller.</P><P>Notification:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="AbhilashaGT_0-1738775225702.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/417411i5171E44884223E84/image-size/medium?v=v2&amp;px=400" role="button" title="AbhilashaGT_0-1738775225702.png" alt="AbhilashaGT_0-1738775225702.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="AbhilashaGT_1-1738775348632.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/417412i095ED82EF963D735/image-size/medium?v=v2&amp;px=400" role="button" title="AbhilashaGT_1-1738775348632.png" alt="AbhilashaGT_1-1738775348632.png" /></span></P><P>&nbsp;</P><P>and it's working fine as expected.</P><P>there is another requirement on top of this.&nbsp;</P><P>I need to achieve below criteria,</P><P><STRONG>1.&nbsp;</STRONG><STRONG>If a user received a survey in the last 7 days for the same group → DO NOT send.<BR /></STRONG><STRONG>2.</STRONG><STRONG> If the user's group is enabled for surveys &amp; no survey was received recently → Send.<BR /></STRONG><STRONG>3.</STRONG><STRONG> Otherwise, send surveys 100% of the time on incident closure.</STRONG></P><P>how to achieve this.</P><P>&nbsp;</P><P>Regards,</P><P>Abhilasha G T</P><P>&nbsp;</P> Wed, 05 Feb 2025 17:13:49 GMT https://www.servicenow.com/community/csm-forum/incident-survey-notifications/m-p/3169416#M41560 Abhilasha G T 2025-02-05T17:13:49Z