question TMF Customer order creation payload is throwing the error in CSM forum

TMF Customer order creation payload is throwing the error

SNowMExplorer — Tue, 03 Jun 2025 08:31:26 GMT

I am trying to create the customer order record from postman by sending the payload. But it is throwing the error like below. I want to know how to fix this issue.

{

"code": 21,

"reason": "Invalid payload: Request body missing",

"message": "Invalid payload: Request body missing",

"details": [

{

"message": "A mandatory child product offering is missing for the parent product offering.",

"datapath": "/productOrderItem[0]/productOffering/"

}

]

}

Re: TMF Customer order creation payload is throwing the error

Shardul — Fri, 06 Jun 2025 06:04:06 GMT

I have also started to receive this error , post upgrade to Yokohoma . I will be watching the thread for resolution .

Re: TMF Customer order creation payload is throwing the error

Valmik Patil1 — Fri, 06 Jun 2025 06:08:54 GMT

Hello @SNowMExplorer ,
Is it possible to share the Payload your are using ?

Thanks,

Valmik Patil

Re: TMF Customer order creation payload is throwing the error

SNowMExplorer — Fri, 06 Jun 2025 14:48:52 GMT

Sure here is the payload.

{
"id": "-1",
"orderCurrency": "USD",
"priority": 4,
"orderDate": "2025-06-02T05:21:04.000Z",
"channel": [
{
"id": "58ad5522c3702010df4773ce3640ddb2",
"name": "Agent assist"
}
],
"productOrderItem": [
{
"id": "-1",
"ponr": "false",
"quantity": 1,
"priority": 4,
"action": "add",
"itemPrice": [
{
"priceType": "recurring",
"recurringChargePeriod": "",
"price": {
"taxIncludedAmount": {
"unit": "USD",
"value": 0
}
}
},
{
"priceType": "nonRecurring",
"price": {
"taxIncludedAmount": {
"unit": "USD",
"value": 0
}
}
}
],
"product": {
"@type": "Product",
"productCharacteristic": [
{
"name": "Pack",
"valueType": "choice",
"value": "",
"previousValue": ""
}
],
"productSpecification": {
"id": "3d7ba1d21bbc2610f783dd32b24bcb57",
"name": "Fiber",
"version": "",
"internalVersion": "1",
"internalId": "3d7ba1d21bbc2610f783dd32b24bcb57",
"@type": "ProductSpecificationRef"
}
},
"productOffering": {
"id": "527c61561bbc2610f783dd32b24bcb8f",
"name": "Fibre 900 VoIP (FTTP-CF)",
"version": "",
"internalVersion": "1",
"internalId": "527c61561bbc2610f783dd32b24bcb8f"
},
"state": "in_progress",
"version": "1",
"@type": "ProductOrderItem"
}
],
"relatedParty": [
{
"id": "ffc68911c35420105252716b7d40dd55",
"name": "Funco Intl",
"@type": "RelatedParty",
"@referredType": "Customer"
}
],
"state": "in_progress",
"version": "1",
"@type": "ProductOrder"
}

Re: TMF Customer order creation payload is throwing the error

SNowMExplorer — Fri, 06 Jun 2025 14:52:53 GMT

we have raised a ticket for ServiceNow and received the response like they have created a defect for this and also this issue will be automatically fixed in the next august release version. until that we need to wait and no workaround.

Re: TMF Customer order creation payload is throwing the error

Pallabi Mitra1 — Mon, 09 Jun 2025 05:48:06 GMT

Hi,

Is there any update or knowledge article shared by ServiceNow?

Regards,

Pallabi Mitra

Re: TMF Customer order creation payload is throwing the error

David R_ — Fri, 13 Jun 2025 17:58:52 GMT

As a workaround while waiting for a fix, it looks like the issue starts on line 695 of the ProductOrderExtensionOOB script include:

mandatoryChildIds is an array, so gs.nil() is returning false even though the array may be empty.

Changing lines 695 and 698 to check the array lengths would be the fix, but since this file is readonly, overriding the getMandatoryChildIds() method in the ProductOrderProcessor script include to return null if the array length is zero fixed the issue for me: