https://www.servicenow.com/community/csm-forum/blank-space-when-compose-email-in-sow/m-p/3281677#M43238 <P>Hello Experts,</P><P>&nbsp;</P><P>I need you're help on the SOW side, In below image you can see the tow part where the email is in left and right side we have a list of articles. So the problem is when the right side of list count is increased that time left side email body area height is also increase I have marked as squire that part is take a white space only. and it is not clickable like line. please give me you expert advice. Can we solve this or it is the OOTB behavior.</P><P>&nbsp;</P><P>Thank you.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="sandeepsahu_0-1749098364062.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/446875i33DB6E095EF20514/image-size/medium?v=v2&amp;px=400" role="button" title="sandeepsahu_0-1749098364062.png" alt="sandeepsahu_0-1749098364062.png" /></span></P><P>&nbsp;</P> Thu, 05 Jun 2025 04:49:59 GMT sandeep sahu 2025-06-05T04:49:59Z https://www.servicenow.com/community/csm-forum/blank-space-when-compose-email-in-sow/m-p/3281677#M43238 <P>Hello Experts,</P><P>&nbsp;</P><P>I need you're help on the SOW side, In below image you can see the tow part where the email is in left and right side we have a list of articles. So the problem is when the right side of list count is increased that time left side email body area height is also increase I have marked as squire that part is take a white space only. and it is not clickable like line. please give me you expert advice. Can we solve this or it is the OOTB behavior.</P><P>&nbsp;</P><P>Thank you.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="sandeepsahu_0-1749098364062.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/446875i33DB6E095EF20514/image-size/medium?v=v2&amp;px=400" role="button" title="sandeepsahu_0-1749098364062.png" alt="sandeepsahu_0-1749098364062.png" /></span></P><P>&nbsp;</P> Thu, 05 Jun 2025 04:49:59 GMT https://www.servicenow.com/community/csm-forum/blank-space-when-compose-email-in-sow/m-p/3281677#M43238 sandeep sahu 2025-06-05T04:49:59Z https://www.servicenow.com/community/csm-forum/blank-space-when-compose-email-in-sow/m-p/3281749#M43243 <P>This is not ideal UX, and while it can be seen in OOTB configurations, it is not intentional behavior, and can be fixed with customization.</P> Thu, 05 Jun 2025 06:28:27 GMT https://www.servicenow.com/community/csm-forum/blank-space-when-compose-email-in-sow/m-p/3281749#M43243 Jagadish_KK 2025-06-05T06:28:27Z https://www.servicenow.com/community/csm-forum/blank-space-when-compose-email-in-sow/m-p/3281942#M43248 <P>Where we do the customization for that? can you guide me so I will fix this issue&nbsp;&nbsp;</P> Thu, 05 Jun 2025 09:18:15 GMT https://www.servicenow.com/community/csm-forum/blank-space-when-compose-email-in-sow/m-p/3281942#M43248 sandeep sahu 2025-06-05T09:18:15Z