question Re: Issue with CSM workspace in CSM forum

Issue with CSM workspace

Pallabi Mitra1 — Sun, 15 Jun 2025 20:26:38 GMT

Dear All,

When raising a Customer Order from CSM/FSM Workspace, this page is keeping loading without showing anything. It is happening in partner's instance. The instance is in Xanudu version.

In my PDI instance it is showing like this :

Where is this catalog referred to? And why it is not happening in my another instance.

Regards,

Pallabi Mitra

Re: Issue with CSM workspace

sandeepdutt — Mon, 16 Jun 2025 02:33:53 GMT

Hi @Pallabi Mitra1 ,

As per your PDI, it shows correct , if you look at my instance :

Now, what you see under catalog is coming from "Product offerings catalog" :

Now, on your partner's instance you can check the above configurations , if not already available, you can create those, then clear your browser's cache and try again.

Re: Issue with CSM workspace

Pallabi Mitra1 — Mon, 16 Jun 2025 03:19:43 GMT

Dear Sandeep,

Thanks for the info. But I have defined the same in my partner's instance as well. Still the page keep on loading and not showing the catalogs. Any idea where I can find the configurations to this page? I am trying to find it in the UI builder but I cannot find it.

Regards,

Pallabi

Re: Issue with CSM workspace

Pallabi Mitra1 — Thu, 11 Sep 2025 05:04:48 GMT

Hi,

Can anyone help me with this issue?

Regards,
Pallabi

Re: Issue with CSM workspace

Bhuvan — Thu, 11 Sep 2025 05:23:43 GMT

@Pallabi Mitra1

Check if UI builder and related plugins are in latest version. If not, update the plugins. Clear the browser cache and try again.

Check if PRB1544383 is applicable for your environment,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1005426

If this related to known problem, raise a ServiceNow Support case.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan