question Re: Create a sidebar discussion-button missing in CSM forum

Create a sidebar discussion-button missing

Maddalena — Tue, 24 Jun 2025 14:32:38 GMT

Hello everyone,

I'm trying to start a sidebar discussion in the Next Experience, not starting from a record. the fact is there isn't a button that gives to me this option. In the ServiceNow documentation I found this link:

https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/conversational-interfaces/task/sidebar-discussions-standalone.html

that shows this button in the Yokohama release, but in my PDI there isn't. I tried also in the Xanadu release.

Could anyone give me some tips?

Thank you,

Maddalena

Re: Create a sidebar discussion-button missing

Roshnee Dash — Tue, 24 Jun 2025 14:40:59 GMT

Hi @Maddalena
Please refer
https://www.servicenow.com/community/developer-forum/xanadu-sidebar-discussion-not-have-badge-count-in-next-ui/m-p/3262668

https://ucsdservicedesk.service-now.com/services?id=kb_article_view&sysparm_article=KB0034962

Re: Create a sidebar discussion-button missing

Maddalena — Tue, 24 Jun 2025 15:10:02 GMT

Hello @Roshnee Dash ,

it is quite helpful but not helping for my issue. Could give me other advice?

Maddalena

Re: Create a sidebar discussion-button missing

Dr Atul G- LNG — Tue, 24 Jun 2025 15:39:26 GMT

Hi @Maddalena

I can see in my PDI like thsi:

are you referring same? please repair or update this plugin once

Re: Create a sidebar discussion-button missing

Maddalena — Wed, 25 Jun 2025 08:03:15 GMT

Hello,

give you a screenshot:

Maddalena

Re: Create a sidebar discussion-button missing

Dr Atul G- LNG — Wed, 25 Jun 2025 08:11:37 GMT

Did you try updating or repairing the plugin? It looks like a plugin-related issue. Also, are you testing this with an Admin role, and is it on your PDI or a client instance?

Re: Create a sidebar discussion-button missing

Maddalena — Wed, 25 Jun 2025 08:16:16 GMT

I repaired the plugin on my PDI, since also there I can't see the button. But nothing happened...

Maddalena

Re: Create a sidebar discussion-button missing

Dr Atul G- LNG — Wed, 25 Jun 2025 08:27:01 GMT

Hi @Maddalena

Is there anything else we can try here? Since this is a PDI, there’s no official support available from ServiceNow. You can try refreshing the PDI first. If that doesn't help, consider resetting the PDI or upgrading it to the latest patch, then check again.

Re: Create a sidebar discussion-button missing

Shruti — Wed, 25 Jun 2025 08:29:16 GMT

Hi,

Navigate to sys_properties.LIST

Search "com.glide.cs.collab.enabled" property and update its value to true

Re: Create a sidebar discussion-button missing

Maddalena — Wed, 25 Jun 2025 08:34:10 GMT

Hello,

it is already true.

Maddalena