question Transitioning from the CSM portal to a URL outside of ServiceNow in CSM forum

Transitioning from the CSM portal to a URL outside of ServiceNow

Minamizono — Tue, 22 Jul 2025 00:42:51 GMT

Is it possible to satisfy the following three conditions at the same time when transitioning from the portal to a URL outside of ServiceNow?
We would like to realize the following functions when transitioning to a URL outside of ServiceNow from a quick link or menu.

(1) Click on the link
(2) Obtain the destination URL and user data from the user (customer_contact) data in the client script(assuming the destination URL and other data are registered in a specific table)
(3) Create the page to jump to using the data from (2) above.

Re: Transitioning from the CSM portal to a URL outside of ServiceNow

Shruti — Tue, 22 Jul 2025 05:15:38 GMT

Hi,

Here are the steps to redirect URL outside of Servicenow

1. Navigate to Service Portal - > Widgets and create a new widget. eg. Redirect Menu

Server Script

(function() { // Get the key from the URL parameter var key = $sp.getParameter('key'); // Fetch the system property (JSON string) var urlsJson = gs.getProperty('portal.menu.url'); var obj = JSON.parse(urlsJson); var result = obj[key]; data.targetUrl = result; })();

Client Script

api.controller=function($scope, $window) { /* widget controller */ var c = this; // Redirect to the URL fetched from the system property $window.location.href = $scope.data.targetUrl; };

2. Create a system property to store menu URLs

Name - portal.menu.url

Value - {"menu_A" : "https://www.servicenow.com/","menu_B" : "https://www.google.com/"}

3. Navigate to Service Portal - > Pages and create a new page. E.g. redirect_menu_url

4. Add the widget created in step 1 to the new page

5. Go to the Service Portal Menu Item and pass the key and page id in HREF/URL

Note : You can add the logic to the widget to fetch the logged in user data and obtain the destination URL