question Which role is required to submit the catalog items through customer portal and view the incidents in CSM forum

Which role is required to submit the catalog items through customer portal and view the incidents

tulasi8 — Mon, 08 Sep 2025 09:14:51 GMT

Hi Community,

Can anyone please say which role is required to submit the requests through customer portal and also view the incidents created by him and other. @Ankur Bawiskar

Thanks,

Tulasi.

Re: Which role is required to submit the catalog items through customer portal and view the incident

Ankur Bawiskar — Mon, 08 Sep 2025 09:22:16 GMT

@tulasi8

is this for csm portal?

if yes then csm contacts submit cases from csm portal.

sn_customerservice.customer -> is sufficient for submitting cases and viewing

View a case from the Consumer Service Portal

Create a case from the Consumer Service Portal

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Which role is required to submit the catalog items through customer portal and view the incident

tulasi8 — Mon, 08 Sep 2025 09:24:33 GMT

@Ankur Bawiskar yes this is for csm portal

Re: Which role is required to submit the catalog items through customer portal and view the incident

Ankur Bawiskar — Mon, 08 Sep 2025 09:26:52 GMT

@tulasi8

then the links I shared should help you.

Also note there could be additional roles when customer contact comes into picture.

You should be able to get those details in docs.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Which role is required to submit the catalog items through customer portal and view the incident

tulasi8 — Mon, 08 Sep 2025 09:53:31 GMT

@Ankur Bawiskar I am asking about catalog items submitting through customer portal not submitting the cases

Re: Which role is required to submit the catalog items through customer portal and view the incident

Ankur Bawiskar — Mon, 08 Sep 2025 10:11:34 GMT

@tulasi8

usually catalog items are not used on CSM portal.

Record producers are widely used on CSM portal.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Which role is required to submit the catalog items through customer portal and view the incident

Ankur Bawiskar — Tue, 09 Sep 2025 03:37:34 GMT

@tulasi8

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Which role is required to submit the catalog items through customer portal and view the incident

Ankur Bawiskar — Wed, 12 Nov 2025 09:21:50 GMT

@tulasi8

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.