question Re: Business Rule is not triggering on Task Time Worked table in CSM forum

Business Rule is not triggering on Task Time Worked table

Koti Majji — Mon, 05 Jan 2026 13:38:19 GMT

Hi Team,

We're working in a domain separation environment. I have a requirement to automatically update "Case Time Worked" custom field on Case (sn_customerservice_case) table when "Time worked" field is updated on Task Time Worked (task_time_worked) table. We created a Business Rule and tested. We can't see logs and it's even not triggering when debug.

Business Rule:

Table: task_time_worked

When to run: After Update

Condition: Time Worked | Changes

Script:

var taskSysId = current.task;

var caseRecord = new GlideRecord('sn_customerservice_case');

if (caseRecord.get(taskSysId)) {

caseRecord.u_time_worked = current.time_worked;

caseRecord.update();

}

Could you please assist on what additional steps to take on this?

Thank you!

Re: Business Rule is not triggering on Task Time Worked table

Ankur Bawiskar — Mon, 05 Jan 2026 13:28:43 GMT

@Koti Majji

you didn't share the BR script and config screenshots

Re: Business Rule is not triggering on Task Time Worked table

Koti Majji — Mon, 05 Jan 2026 13:42:02 GMT

@Ankur Bawiskar : Hi Ankur, thank you for the reply. Updated my post with BR. Kindly look into it. Thank you!

Re: Business Rule is not triggering on Task Time Worked table

Ankur Bawiskar — Mon, 05 Jan 2026 13:47:20 GMT

@Koti Majji

u_time_worked field should be of type Duration then it will work

did you debug and see it went inside that IF?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: Business Rule is not triggering on Task Time Worked table

Koti Majji — Mon, 05 Jan 2026 13:52:27 GMT

@Ankur Bawiskar

Thank you for the response. Yes, we used duration type only. However, it's not working. When we're doing update in background, it's working. When it comes to Business Rule, it's not triggering. Please suggest what can be done. Thank you.

Re: Business Rule is not triggering on Task Time Worked table

Ankur Bawiskar — Mon, 05 Jan 2026 13:57:48 GMT

@Koti Majji

what debugging did you do?

Is the BR actually triggering?

Is it going inside that IF statement?

try this line

caseRecord.u_time_worked.setDateNumericValue(current.time_worked.dateNumericValue());

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: Business Rule is not triggering on Task Time Worked table

Koti Majji — Mon, 05 Jan 2026 14:22:09 GMT

@Ankur Bawiskar

1. Added logs using gs.info() at start and inside If.

2. Added info messages at start and inside If.

3. Debug Business Rule - Session Log.

I don't see any message, log information.

Please let me know if anything I need to check.

Re: Business Rule is not triggering on Task Time Worked table

Ankur Bawiskar — Mon, 05 Jan 2026 14:33:53 GMT

@Koti Majji

it means BR is not triggering, something wrong in condition

share BR config screenshots

Re: Business Rule is not triggering on Task Time Worked table

Koti Majji — Mon, 05 Jan 2026 14:40:42 GMT

@Ankur Bawiskar

Re: Business Rule is not triggering on Task Time Worked table

Ankur Bawiskar — Mon, 05 Jan 2026 14:59:52 GMT

@Koti Majji

looks fine to me

Did the field get changed so that BR triggers?

Re: Business Rule is not triggering on Task Time Worked table

VenkataSaiJ0281 — Mon, 05 Jan 2026 18:19:08 GMT

Hi @Koti Majji -Did you verify the Task Sys ID against the actual Sys ID of the case record? It’s possible the code is not entering the if loop due to a mismatch.