question Callback in CSM forum

Callback

service12 — Tue, 03 Mar 2026 08:34:36 GMT

I need to add SLA under CallBack Table , but i cannot able to add , even though callback is task extended Table

Re: Callback

SwamyM — Tue, 03 Mar 2026 09:05:47 GMT

Have you defined the SLA for Callback table. Try to define SLA definition for Callback table and create SLA tasks first. Try to add SLA related list after SLAs taks been created for callback table.

Please click the “Accept Solution” or “Helpful” button, if my response helped you resolve the issue.

Thanks,

Swamy

Re: Callback

Dinesh_Now — Wed, 04 Mar 2026 04:34:13 GMT

Hello.

you must ensure the Callback table is correctly configured to support the SLA engine.

pls check here if can help.

https://www.youtube.com/watch?v=TB43yv9rj7I
https://www.servicenow.com/community/developer-forum/how-to-use-an-sla-on-custom-application-table-not-extending-form/m-p/1768089

https://www.servicenow.com/docs/r/yokohama/servicenow-platform/legacy-workflow/t_CreateAWorkflowFromSLADefinition.html

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.