question Communities: How to Send Broadcast Email to Members in CSM forum

Communities: How to Send Broadcast Email to Members

ksummitt — Wed, 06 May 2026 20:40:39 GMT

How do you send a broadcast email in Communities to your members?

We are running the Zurich version of Communities.

PS: Members give permission to receive email from us when they register and can opt-out at any time, so that part is covered.

#communities

Re: Communities: How to Send Broadcast Email to Members

Dyuska — Wed, 06 May 2026 20:53:40 GMT

In Zurich, an OOB way to broadcast to community members is Community Announcements (Global or Forum). When creating an announcement, enable Send email notification to email members in addition to showing the announcement in the community banner/forum.
If you need targeted/segmented messaging (dynamic lists, scheduling, approval workflow, tracking), use Targeted Communications publications with a recipient list that represents your community members. Targeted Comms supports internal and external audiences and sends emails using BCC for privacy.

Re: Communities: How to Send Broadcast Email to Members

Tanushree Maiti — Thu, 07 May 2026 03:04:13 GMT

Hi @ksummitt

Refer article: Send message to logged on users