question Re: Add Child Case to Parent UI Action - Help would be much appreciated in CSM forum

Add Child Case to Parent UI Action - Help would be much appreciated

MateoB — Fri, 14 Jan 2022 09:50:34 GMT

Hey Guys Community, does anybody ever used this UI Action "Add" for Adding related Child Cases to the Parent.
Its an OOB UI Action by the way.

I enabled it for testing a functionality in my non Prod Environment, but either I'm using it wrong or I missed something.

By me, it has no function - it shows up in the list actions menu but is also greyed out. Can it be that an other Operation blocks it. I don't found anything what could block it.

Re: Add Child Case to Parent UI Action - Help would be much appreciated

MateoB — Fri, 14 Jan 2022 10:41:31 GMT

@Maik Skoddow Hi Maik do you maybe know what im missing out 🙂

Re: Add Child Case to Parent UI Action - Help would be much appreciated

Maik Skoddow — Fri, 14 Jan 2022 11:55:12 GMT

Hi @Mateo Bilandzija

having a active case opened in the record view, you will find that button at the related list "Child Cases":

After clicking on it you get an overlay with a list of other cases which can be selected to be moved as child cases for the parent case in the background:

Kind regards
Maik

Re: Add Child Case to Parent UI Action - Help would be much appreciated

MateoB — Fri, 14 Jan 2022 12:22:15 GMT

Like always, extraordinary help from you @Maik Skoddow

Jesus - stunned how dumb my thinking was haha

Thank you

Re: Add Child Case to Parent UI Action - Help would be much appreciated

Anshul12 — Wed, 01 Mar 2023 06:09:56 GMT

Hello @Maik Skoddow, Is there any way that we could have a similar button on the portal view related list?