ServiceNow Learning 140: How can we use "setDisplayValue()" in server side scripting in ServiceNow?

Shamma Negi — Mon, 08 Jan 2024 08:41:52 GMT

Hi All,

Today, I would like to cover how can we use "setdisplayValue()". This function is used when you are updating the reference field value and you are receiving the displayValue rather than the sys_id of the field value.

See the examples below:

1. Update department as "Human Resources" for some particular record

var userRecord = new GlideRecord('sys_user');
if (userRecord.get('sys_id', 'some_user_sys_id')) {
userRecord.setDisplayValue('department', 'Human Resources');
userRecord.update();
gs.info('Department updated for user: ' + userRecord.name);
}

2. Inserting a record in group roles tables

var grGrpRole=new GlideRecord('sys_group_has_role');
grGrpRole.initialize();
grGrpRole.group.setDisplayValue('application development');
grGrpRole.role.setDisplayValue('agent_workspace_user');
grGrpRole.insert();

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ServiceNow Learning 140: How can we use "setDisplayValue()" in server side scripting in ServiceNow?