question UI Builder, Link To Destination Not Working in Developer forum

UI Builder, Link To Destination Not Working

syed_but_not — Thu, 13 Jul 2023 23:26:22 GMT

I'm currently working in Advanced Dashboards and want to be able to click data visualizations so that they open up a simple list. I've added the simple list page into Advance Dashboards, added all the parameters, and configured the routeConfigId for it as well. After doing all that I added the "Link to Destination" event handler to Advanced Dashboard since it's not already there for it, however when I added it to my visualization it doesn't work. I've tried setting the path something simple, like an external URL but still nothing happens upon clicking the visualization. Does anyone know what the issue could be?

Re: UI Builder, Link To Destination Not Working

Tushar — Fri, 14 Jul 2023 00:46:22 GMT

Hi ,

Please check that you have correctly mapped the widget to the event handler using the "Widget Action" field.

Verify that the widget's "Click Target" is set to "Entire Widget" or the specific element you want to trigger the event.

Try setting the Link to Destination event handler to a simple external URL instead of the Simple List page.

If the external URL works, it could indicate an issue with the configuration or accessibility of the Simple List page.

Mark as correct and helpful if it solved your query.

Regards,
Tushar

Re: UI Builder, Link To Destination Not Working

Aylee Andersen — Fri, 14 Jul 2023 16:27:28 GMT

You should be able to use the “Advanced dashboards - Redirect” event handler that's available OOB. It may not be quite as straightforward as “Link to destination”, but it definitely does the job! Here's an example configuration that worked for me:

Re: UI Builder, Link To Destination Not Working

Muskan Dixit — Tue, 26 Sep 2023 14:28:22 GMT

Hi,

I am also facing similar issue, so tried the solution you provided above but its not working.

I am trying for HR case (sn_hr_core_case) table.

but getting following error "The page you are looking for could not be found".

Could you please advise if any additional configuration is also required?

Re: UI Builder, Link To Destination Not Working

Aylee Andersen — Mon, 02 Oct 2023 14:40:47 GMT

@Muskan Dixit

I typically get that error when I try to navigate to a page that doesn't have all of the required parameters set in the URL. I would double-check your redirect event handler and make sure your required parameters were set correctly. Also try comparing the URL you were redirected to versus the URL if you were to navigate to the correct page URL (like going to UIB for that page and clicking "Open").

If that doesn't help, you could try setting the "Advanced dashboards - Redirect" event to "Script" mode and then set an external value to the page you want to redirect to (see image below).

Hope that helps!

Re: UI Builder, Link To Destination Not Working

Bernard Esterhu — Tue, 17 Oct 2023 09:37:30 GMT

I have tried using the "Advanced dashboards - Redirect", but it doesn't seem to be working. I have configured the form as shown by @Aylee Andersen, but nothing happens when the event is fired (in this case clicking a button). I have also configured the script version with an external url. I added a console log statement so I can see if the event is fired, and this logs to console, but nothing else happens. I have tested this with Utah and Vancouver.

Re: UI Builder, Link To Destination Not Working

Bernard Esterhu — Wed, 18 Oct 2023 12:41:39 GMT

I could solve my problem by creating a completely new Application with Workspace. I was trying to incorporate my dashboard into the Platform Analytics Workspace, but this workspace is very customized and pre-configured, and I couldn't get the functionality that I had to work. Specifically the modals and redirects (and events were very confusing).

Re: UI Builder, Link To Destination Not Working

Maren R — Wed, 21 Aug 2024 10:37:39 GMT

There is a guide here on how to set up the "Advanced dashboards - Redirect" functionality: https://docs.servicenow.com/bundle/xanadu-now-intelligence/page/use/dashboards/task/add-custom-drilldown-event.html

It helped me at least! 😊

Re: UI Builder, Link To Destination Not Working

FELIPE VALENCA — Wed, 11 Dec 2024 03:41:17 GMT

Thanks for your answer, documentation really help me to resolve this problem...