question Making core_country table as public in Developer forum

Making core_country table as public

sunny27 — Thu, 31 Aug 2023 15:12:43 GMT

Hi All,

We have requirement for Guest users, whom should be able to create a case request without login. Currently the record producer is visible in help portal but the country filed (Reference to Core_country table) is not showing any data in drop down.

We have created Read and Write ACL for Core_country table with Role as "Public" but still not working.

Could you please help us with resolution here?

Re: Making core_country table as public

Bert_c1 — Thu, 31 Aug 2023 17:54:59 GMT

Hi,

Try using the 'snc_external' role, provided you have the "Explicit Roles" plugin activated in your instance.

Re: Making core_country table as public

Sandeep Rajput — Thu, 31 Aug 2023 18:28:12 GMT

@sunny27 Please follow the steps mentioned on this ServiceNow documentation here https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/administer/contextual-security/task/t_ProvideExternalUsersAccessToTables.html

Re: Making core_country table as public

sunny27 — Mon, 04 Sep 2023 17:34:30 GMT

Thank you both, Its working now.