question Input Parameters on Notification email script in Developer forum

Input Parameters on Notification email script

joao_graca — Tue, 05 Sep 2023 11:35:08 GMT

Can I use input parameter in an email script?

I have this code on my notification's body

HTTP Status: ${u_notes} ${mail_script:ErrorReportNotificationScript} <mail_script>errorReport(${u_notes});</mail_script>

And this on my Email Script

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action, /* Optional GlideRecord */ event) { function errorReport(status){ if (status >= 400 && status < 499) { template.print("Client Error!"); } else if (status >= 500 && status< 599) { template.print("Server Error!"); } else { template.print("Error!"); } } })(current, template, email, email_action, event);

I know that the code is not working but i put the code here just for an simple representation

Re: Input Parameters on Notification email script

Sandeep Rajput — Tue, 05 Sep 2023 12:12:35 GMT

@joao_graca Unfortunately, you can't pass any parameters directly in email script from a notification body. However, you can still pass parameters through event parameters (Event param 1 or param 2). You can set these param values while triggering the event.

Source: https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/script/server-scripting/concept/c_ScriptingForEmailNotifications.html

https://docs.servicenow.com/en-US/bundle/vancouver-build-workflows/page/administer/platform-events/concept/events.html

Re: Input Parameters on Notification email script

Tushar — Tue, 05 Sep 2023 12:28:36 GMT

Hi @joao_graca

While you cannot directly pass parameters to an email script from a notification body, you can use event parameters to achieve a similar outcome.

Event parameters allow you to pass additional data when triggering an event.

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action, /* Optional GlideRecord */ event) { // Retrieve event parameters var parm1 = event.parm1; // Check if parm1 has a value if (parm1) { // Now you can use 'parm1' in your email script logic if (parm1.indexOf("400") !== -1 || parm1.indexOf("499") !== -1) { template.print("Client Error!"); } else if (parm1.indexOf("500") !== -1 || parm1.indexOf("599") !== -1) { template.print("Server Error!"); } else { template.print("Error!"); } } else { template.print("No HTTP Status found!"); } })(current, template, email, email_action, event);

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Regards,
Tushar

Re: Input Parameters on Notification email script

Vishal Birajdar — Tue, 05 Sep 2023 12:34:17 GMT

Hello joao_graca,

can you try this...!!

In the mail script you can get value of "u_notes" by using current object. then you can call errorReport function

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action, /* Optional GlideRecord */ event) {

//Get the value of notes
var status = current.u_notes;

//call the function
errorReport(status);


 function errorReport(status){

 if (status >= 400 && status < 499) {

 template.print("<p>Client Error!</p>"); 

 } else if (status >= 500 && status< 599) {

 template.print("<p>Server Error!</p>"); 

 } else {

 template.print("<p>Error!</p>"); 

 }

 }
})(current, template, email, email_action, event);

Notification body :

HTTP Status: ${u_notes}

${mail_script:ErrorReportNotificationScript}