question Re: Record producer not submitted for non logged user in Developer forum

Record producer not submitted for non logged user

sanjeet1245 — Thu, 26 Oct 2023 13:19:03 GMT

I have been several posts on this topic, and I have tried the suggestions but still cannot seem to make a record producer public. I would like users to be able to submit the record producer via a Service Now Portal without logging in. I have:

-1.Added a record producer to the Service Catalog.
2. Created a User Criteria with role public and added it under Available For on the Record Producer.
3. Created variables on the Record Producer with Read/Write/Create roles set to public

4. When i submit a record producer without logging in I received an alert message notification(" ErrorSomething went wrong and your request could not be submitted. Please contact your system administrator") and I have to do this task without rest api method .

Is There Any Other Option to Achieve This work (EXCEPT REST API).Please Help So That I can Complete this Work .I have mentioned a link below.

https://dev172322.service-now.com/sp?id=sc_cat_item&sys_id=07340efe479df91014aa3378c26d4380&referrer=popular_items

Re: Record producer not submitted for non logged user

Community Alums — Thu, 26 Oct 2023 13:46:08 GMT

Hi @sanjeet1245

Do your read this article?
How to make a record producer and catalog item public on a CMS page - Support and Troubleshooting (servicenow.com)

I used this article to implement the same thing on my instance

Re: Record producer not submitted for non logged user

Ankur Bawiskar — Thu, 26 Oct 2023 13:47:50 GMT

@sanjeet1245

check these links

Unauthenticated users cannot submit catalog items on Service Portal

"Something went wrong and your request could not be submitted. Please contact your system administrator" error meesage while submitting a record producer

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Record producer not submitted for non logged user

Sandeep Rajput — Thu, 26 Oct 2023 13:49:26 GMT

@sanjeet1245 Just tested this and it seems that your user doesn't have access to access your submit_producer API. It is throwing 401 Unauthorised access error.

Check the access permissions for the public user and see if they can create a record on the table mentioned on the table field of the record producer form.

Re: Record producer not submitted for non logged user

Ankur Bawiskar — Fri, 27 Oct 2023 03:53:52 GMT

@sanjeet1245

Hope you are doing good.

Did my reply answer your question?

If my response helped please close the thread by marking appropriate response as correct so that it benefits future readers.

Re: Record producer not submitted for non logged user

sanjeet1245 — Fri, 27 Oct 2023 05:10:00 GMT

Thankyou very much sir

Re: Record producer not submitted for non logged user

sanjeet1245 — Fri, 27 Oct 2023 05:10:36 GMT

Thankyou very much sir for helping me

Re: Record producer not submitted for non logged user

sanjeet1245 — Fri, 27 Oct 2023 06:40:02 GMT

Hello sir @Sandeep Rajput The Error 401 Unauthorized and the solution given are correct but doing so will open the security which is risky . Any Alternative solution to complete the work.

Re: Record producer not submitted for non logged user

sanjeet1245 — Fri, 27 Oct 2023 06:38:12 GMT

Hello sir @Ankur Bawiskar The solution given are correct but doing so will open the security which is risky . Any Alternative solution to complete the work. Please help!

Re: Record producer not submitted for non logged user

Sandeep Rajput — Fri, 27 Oct 2023 06:50:21 GMT

Hello @sanjeet1245 If this is going to be a public record producer which is going to be used by unauthenticated users then the access needs to be given to the public users, otherwise they will not be able to create records using it.

Instead of opening the record producer access to all unauthenticated users, I would rather choose to have some sort of authentication in place and make use of Explicit Roles plugin (com.glide.explicit_roles) to grant limited access to external users via (snc_external role) please refer to https://docs.servicenow.com/en-US/bundle/vancouver-platform-security/page/administer/contextual-security/concept/explicit-roles.html for more information on this plugin.

Hope this helps.

Re: Record producer not submitted for non logged user

a___kumar — Mon, 01 Apr 2024 07:43:10 GMT

Hi @Ankur Bawiskar ,Thank you for above answer, I am able to view and submit on /sp portal but when I am trying to open record producer using /esc portal, it is always redirecting me to login page.

Can you please help me here!

Re: Record producer not submitted for non logged user

Ankur Bawiskar — Mon, 01 Apr 2024 08:28:49 GMT

@a___kumar

there must be some redirection on login script which does this

Re: Record producer not submitted for non logged user

a___kumar — Mon, 01 Apr 2024 08:41:58 GMT

@Ankur Bawiskar thank you for your response, can you please help me where to find the redirection logic, I have icon link on login page, which is pointing to Record Producer, once I click on it, it is still remaining on login page.