question Re: Can we bring Add Attachment on Order Guide on the first page in Developer forum

Can we bring Add Attachment on Order Guide on the first page

Prashant Ahire — Thu, 30 Nov 2023 07:08:48 GMT

OOb we have Add Attachment on the second page of the Order guide i.e"Choose Option"

I want this on the First Page of Order guide i.e Describe Needs

Re: Can we bring Add Attachment on Order Guide on the first page

Daniel Borkowi1 — Thu, 30 Nov 2023 07:36:49 GMT

Hi @Prashant Ahire , I don't see any option to enable this button on the first page. But you can add a Attachment variable directly in the Order Guide.

This will provide you an upload option on the first page. But you need than to decide on which record this attachments will be attached. If you use cascade variables option and you add the same variable to the related catalog items, then the attachment will be attached on the corresponding RITMs. If you want to have this attachment on the Request, then you will need to script it.

Greets
Daniel

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Re: Can we bring Add Attachment on Order Guide on the first page

Prashant Ahire — Thu, 30 Nov 2023 08:49:51 GMT

@Daniel Borkowi1 ,

Thanks for your response
I had this solution in my mind but or requirement is different.
we want the Paper Clip to be on first page.

Re: Can we bring Add Attachment on Order Guide on the first page

Daniel Borkowi1 — Thu, 30 Nov 2023 10:04:52 GMT

@Prashant Ahire , I don't think it's OOTB possible. Maybe this article helps: https://www.servicenow.com/community/in-other-news/where-is-the-order-guide-item-attachment-love/ba-p/2275897/page/5

Greets
Daniel

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Re: Can we bring Add Attachment on Order Guide on the first page

Dr Atul G- LNG — Thu, 30 Nov 2023 10:12:07 GMT

Hi @Prashant Ahire

No it is not possible and I am thinking from user perspective, without knowing the Catalog items how a user need what need to attach? and once user click on next , and then again see the clip to attach and it may confuse user for both.

Better keep at one place.