question "Assign to me" button on HR Case - agent workspace in Developer forum

"Assign to me" button on HR Case - agent workspace

miro2 — Fri, 12 Jan 2024 15:11:14 GMT

Hi

I would like to confirm that the "Assign to me" button in the HR Agent Workspace is not added by default by ServiceNow?
Or is it up to the companies and they can add it if they want. I am not sure why the button is not visible in the HR Case workspace view and the agent has to manually assign themselves, whereas it is available in the native UI.

In UX Form Actions (sys_ux_form_action) I don't see 'Assign to me' button for any HR Case table.

I know how to enable it in the UI Action (for HR Case, 'Workspace Form Button' is unchecked). What is the process behind this? Was it configured that way by design?

If anyone can shed some light on this, I would be grateful.
Thank you

Re: "Assign to me" button on HR Case - agent workspace

Sandeep Rajput — Fri, 12 Jan 2024 15:39:24 GMT

@miro2 You assumption is correct the "Assign to me" button is not added by default in HR Agent workspace. You need to follow the following steps to make this button visible and function in HR Agent workspace.

1. Navigate to UI Actions in the backend. Filter Assign to me button for sn_hr_core_case table.

2.Scroll to the bottom and check the workspace related checkboxes, and add the script in the script field.

Here is the script for your reference.

function onClick(g_form) { assignToMe(); function assignToMe() { g_form.setValue("assigned_to", g_user.userID); g_form.submit(g_form.getActionName()); } }

Here is how the button looks on the workspace.

Hope this helps.

Re: "Assign to me" button on HR Case - agent workspace

miro2 — Fri, 12 Jan 2024 15:58:55 GMT

Hi @Sandeep Rajput

thank you for quick reply

Re: "Assign to me" button on HR Case - agent workspace

Dr Atul - LNG — Fri, 12 Jan 2024 16:02:30 GMT

Hi @miro2

One more thing. Assign to me not working as expected at Service Operation workspace. Look like it is a bug.

Re: "Assign to me" button on HR Case - agent workspace

Zach3 — Fri, 19 Jan 2024 22:11:16 GMT

Anyone get "Assign to Me" to work in Agent Workspace for HR Case Management? Clicking the UI action sets the "Assign to" properly to current logged-in user, but none of the usual methods are working to save/update the record: g_form.save(); gsftSubmit(null, g_form.getFormElement(), 'sysverb_update_and_stay'); or current.update().

Re: "Assign to me" button on HR Case - agent workspace

ahefaz1 — Fri, 19 Jan 2024 23:01:00 GMT

Hi @Zach3 ,

It worked for me.

I marked the UI action as not client and added the below script.

current.assigned_to = gs.getUserID(); current.update(); action.setRedirectURL(current);

Please accept solution OR mark helpful.

Thanks,

Re: "Assign to me" button on HR Case - agent workspace

Zach3 — Fri, 19 Jan 2024 23:16:22 GMT

Thanks ahefaz1. Unfortunately, that did not work on our instance. What did work was using the Workspace Client Script from the Service Operations Workspace ITSM Common application's "Assign to me" (8513fcd0773b301027aae297cd5a9968) UI action.

For anyone else looking to make it work, these are the updates we made on the "Assign to Me" UI action (24e08b0edb2277805edefcd6f4961944):

Set Workspace Form Button to true
Set Format for Configurable Workspace to true
Set Workspace Client Script to

Re: "Assign to me" button on HR Case - agent workspace

miro2 — Sat, 20 Jan 2024 11:43:07 GMT

Hi @Zach3

This also works for me to save HR case on HR agent workspace when agent hits Assign to me button

g_form.setValue('assigned_to', g_user.userID);

g_form.save()

Could you share your previous configuration/script that didn't work.

Re: "Assign to me" button on HR Case - agent workspace

Zach3 — Wed, 31 Jan 2024 21:19:04 GMT

Hi @miro2 - I tried the script from ahefaz1 listed above:

current.assigned_to = gs.getUserID();
current.update();
action.setRedirectURL(current);

Re: "Assign to me" button on HR Case - agent workspace

ahefaz1 — Wed, 31 Jan 2024 21:34:51 GMT

@Zach3 ,

Did you mark the UI action as not Client Side?

Thanks,

Re: "Assign to me" button on HR Case - agent workspace

Zach3 — Thu, 01 Feb 2024 16:20:44 GMT

Hi @ahefaz1 - You are correct. Unchecking "Client" does enable the script to function as expected. Thank you for the follow-up!

Re: "Assign to me" button on HR Case - agent workspace

ahefaz1 — Thu, 01 Feb 2024 16:51:45 GMT

@Zach3 , I missed mentioning that in my first response.

Hope you are able to change your script to this shorter version.

Thanks,

Re: "Assign to me" button on HR Case - agent workspace

Zach3 — Thu, 01 Feb 2024 16:53:08 GMT

@ahefaz1 - No worries, and yes, I was able to change the script and it is working as intended. Thanks again.

Re: "Assign to me" button on HR Case - agent workspace

miro2 — Thu, 01 Feb 2024 17:31:09 GMT

Hi @Zach3 @ahefaz1
I apologize for the late reply. I'm glad you fixed your issue with @ahefaz1's help.