question Re: UI Policy with setValue not setting the correct value in Developer forum

UI Policy with setValue not setting the correct value

matthew_hughes — Tue, 13 Feb 2024 14:56:12 GMT

I've got the following UI policy for a catalogue item that is used to update the value of a certain field when the conditions are met:

The script of the UI Policy is:

However, what I'm finding is that if I go onto my catalogue item and trigger the UI Policy, it's not setting the to field to Not Applicable, but Read Only:

So I was just wondering if anyone knows why the text specified in SetValue is not working as it should?

Re: UI Policy with setValue not setting the correct value

_Gaurav — Tue, 13 Feb 2024 15:08:19 GMT

Hi @matthew_hughes
Seems like you are using the setValue to the choice field, so make sure you're using the backend value to set the value in the field.
g_form.setValue('u_toxic.......' , 'not_applicable'); //make sure to write the backend value here

Also, make sure the UI policy is working. To check please add the alert to confirm and disable the ui policy action

Please mark helpful if this resolves your query
Thanks!

Re: UI Policy with setValue not setting the correct value

Sumanth16 — Tue, 13 Feb 2024 15:02:29 GMT

Hi @matthew_hughes ,

Check the order of the UI Policy and also check the Reverse if false check box for other UI policies.

Why not do this scripting in client script instead of ui policy?

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.

Thanks & Regards,
Sumanth Meda

Re: UI Policy with setValue not setting the correct value

Community Alums — Tue, 13 Feb 2024 15:06:57 GMT

Hi @matthew_hughes ,

It's because, you are using 2 things at the same time, which is a script and "Catalog UI policy actions" simultaneously.

You need to understand :

Execute if true [Advanced view]	A script that executes when the conditions of the UI policy are fulfilled. This field is available only if Run scripts is selected. This feature is not available outside the scope or in global scope.
Execute if false [Advanced view]	A script that executes if the conditions of the UI policy are not fulfilled and the Reverse if false option is selected. This field is available only if Run scripts is selected. This feature is not available outside the scope or in global scope.

Now, if you are using the above scripts, and it fulfils your requirement, then don't use "Catalog UI policy actions", make it active false.

As per you screenshot, the Catalog UI policy actions is working not the script.

Re: UI Policy with setValue not setting the correct value

Dr Atul - LNG — Tue, 13 Feb 2024 15:41:10 GMT

Hi @matthew_hughes

All experts already answered, i am new to script and I thought the NOT applicable should be replaced by value.

Re: UI Policy with setValue not setting the correct value

matthew_hughes — Wed, 14 Feb 2024 08:27:16 GMT

Hi @Community Alums

I've now made two UI Policies:

Whilst it does make the field Read only when it correctly should, it's not adding the value of 'Not Applicable'

Re: UI Policy with setValue not setting the correct value

matthew_hughes — Wed, 14 Feb 2024 08:27:41 GMT

Hi @Sumanth16

Hi @Community Alums

I've now made two UI Policies:

Whilst it does make the field Read only when it correctly should, it's not adding the value of 'Not Applicable'

Re: UI Policy with setValue not setting the correct value

matthew_hughes — Wed, 14 Feb 2024 08:28:06 GMT

Hi @_Gaurav

Hi @Community Alums

I've now made two UI Policies:

Whilst it does make the field Read only when it correctly should, it's not adding the value of 'Not Applicable'

Re: UI Policy with setValue not setting the correct value

_Gaurav — Wed, 14 Feb 2024 08:32:30 GMT

Hi @matthew_hughes

u_toxic field is a choice field, so why don't you add the choice question under the field itself and try to set the value from the UI Policies?

Re: UI Policy with setValue not setting the correct value

matthew_hughes — Wed, 14 Feb 2024 08:42:28 GMT

I've added the choice back in, but when I don't want it to appear, it's started appearing:

I don't want it to show in this scenario

Re: UI Policy with setValue not setting the correct value

Service_RNow — Wed, 14 Feb 2024 08:40:22 GMT

Hi @matthew_hughes

Sulotion:1 Please try to make a change UI Policy Run order if you using 2 UI Policy same at a time.

Sulotion:2 Try with On change Client script in same approach what you have done in UI Policy.

Please hit the Thumb Icon and mark as Correct !!

Re: UI Policy with setValue not setting the correct value

Community Alums — Thu, 15 Feb 2024 05:17:22 GMT

Hi @matthew_hughes ,

Please read through this doc : https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-management/concept/c_ServiceCatalogUIPolicy.html