question Re: I can't send email in Developer forum

I can't send email

Arthur Sanchez — Mon, 18 Mar 2024 17:32:53 GMT

Build an application to send email when a record has been created or changed, but I can't do this, and it seems to me that it is necessary to have these conditions enabled, but I do not have access

Ah, I discovered Outbound Email Configuration, based on this guy's class: https://www.youtube.com/watch?v=fijlvJaQl9Y&t=640s I don't even know if it's necessary or not, I'm just trying to get my application to run

the application I created was this

Re: I can't send email

Bert_c1 — Mon, 18 Mar 2024 17:35:05 GMT

Hi,

As 'admin' those settings in the first screenshot are available.

Re: I can't send email

Dr Atul G- LNG — Mon, 18 Mar 2024 17:34:10 GMT

Hi @Arthur Sanchez

To send email, the email property must be enabled, and once these enabled only then email will be go or come in side.

Re: I can't send email

Arthur Sanchez — Mon, 18 Mar 2024 17:41:55 GMT

The problem is that I don't have access to edit or enable anything on this screen, I don't have permission

Re: I can't send email

AniketC85155510 — Mon, 18 Mar 2024 17:55:40 GMT

Hello @Arthur Sanchez ,

Please ensure that you are in the global application scope. If you are in any other application scope, you won't be able to edit anything here.

Could you please try right-clicking on that property to see if it allows you to change it?

Also The system property 'glide.email.smtp.active' is currently set to False and is read-only. However, you can change its value to True using a background script. Please paste and execute the following script in your background script:

var gr = new GlideRecord('sys_properties'); gr.addActiveQuery(); gr.addQuery('name','glide.email.smtp.active'); gr.query(); if (gr.next()) { gr.value = 'true'; gr.update(); gs.print("The value of 'glide.email.smtp.active' has been updated to: " + gr.value); } else { gs.print("Unable to find the system property 'glide.email.smtp.active'."); }

Also below below conversion can be helpful:

CHANGES TO SENDING EMAILS FROM PDIS

Let me know it helps you or not so that we can proceed with it accordingly and if it helped then,

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks & Regards,

Aniket.

Re: I can't send email

Dr Atul G- LNG — Mon, 18 Mar 2024 17:56:26 GMT

To make change, you need admin right @Arthur Sanchez

Re: I can't send email

Arthur Sanchez — Mon, 18 Mar 2024 18:13:40 GMT

I thought I already had these permissions, after all I'm a system administrator with the elevate role applied, so how do I arrange the permissions and rights?

Re: I can't send email

AniketC85155510 — Mon, 18 Mar 2024 18:22:43 GMT

Hello @Arthur Sanchez ,

Can you please once look into my below response and let me know if you have any doubts.

Thank you!!!!

Re: I can't send email

hvrdhn88 — Mon, 18 Mar 2024 18:25:02 GMT

@Arthur Sanchez , if you have an admin role then you should be able to change it.

Can you confirm you are in Global scope ? you should be in global scope .

Anyway lets try to change from properties table. Can you try to access below URL , just replace with your instance id.

Let me know if you are able to change it..

https://<YourInstanceID>.service-now.com/sys_properties.do?sys_id=856303e90a0a0bc50164129959388444&sysparm_record_target=sys_properties&sysparm_record_row=1&sysparm_record_rows=1&sysparm_record_list=nameCONTAINSemail.smtp.active%5EORDERBYname

Thanks,

Harsh

Re: I can't send email

hvrdhn88 — Mon, 18 Mar 2024 18:31:49 GMT

@Arthur Sanchez I think you are not in global scope , hence you are having an issue .

Attached screenshot for your reference, change it to global scope then you will be able to change the email properties.

Just for information, if "globe" icon shows red circle then you are not in global scope.

Thanks,

Harsh

Re: I can't send email

Arthur Sanchez — Mon, 18 Mar 2024 18:40:59 GMT

So I need to be in a global application to be able to change those email settings? ok now this leads me to other questions, how do I export my application in studio to save what was done? and how do I exit the application I created to go global?

Re: I can't send email

AniketC85155510 — Mon, 18 Mar 2024 18:49:22 GMT

Hello @Arthur Sanchez ,

Firstly, ensure that you save any ongoing work within the same application you are currently in. Afterward, proceed with the following steps:

Switch to the Global application.
Attempt to edit the email properties.
If you are unable to edit them, try the second approach using a background script.

Let me know if you have any further questions or concerns.

Re: I can't send email

Arthur Sanchez — Mon, 18 Mar 2024 18:56:41 GMT

I managed it, but answer me one thing, what I configure in the global application will also affect my application or not?, because if it doesn't and I couldn't enable it to send email I will have to start the entire application from scratch and that's what I I didn't want to do it, and I don't even know if there's a way for me to export or save my application if the instance ends, do you know?

Re: I can't send email

AniketC85155510 — Mon, 18 Mar 2024 19:07:16 GMT

Hello @Arthur Sanchez ,

Okay so just correct me if I understood wrong, you Just want to know wherever you have built or configured will work or not after enabling this email property with the Global scope application or not right? If this is the question then yes absolutely you can do whatever you have did in you custum application or scop.

Also you have saved your new application right?

Re: I can't send email

Arthur Sanchez — Mon, 18 Mar 2024 19:10:25 GMT

I saw here, what I changed in the global scope also changed in my application, now the question is, how am I going to save the application? Let's suppose I have to open or change an instance or its time is running out, how do I save my application to place/import it in another?

Re: I can't send email

AniketC85155510 — Mon, 18 Mar 2024 19:29:23 GMT

You need to make the changes like save or update in the same application in which your current record in like for example if you are trying to save the record which is from your newly created application then you need to change the application to your application which you created and the need to make the changes and if you are making the changes in the incident tabel in that case you again need to switch to global application since the incident in global application and then need to make the changes and save.

Also since I have gave you the correct answer your original question and since it worked as expected for you can you

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks & Regards,

Aniket.