question Question popup modal message client script in Developer forum

Question popup modal message client script

JessicaM6884345 — Wed, 03 Apr 2024 00:56:20 GMT

Hello,

I am trying to implement a popup modal message for a change request using client script. I am encountering an issue where a popup message won't stay. It disappears immediately after it pops up (see attached video). Thank you

Re: Question popup modal message client script

James Chun — Wed, 03 Apr 2024 02:00:02 GMT

Hi @JessicaM6884345,

Seems like you are using a UI Action to change the 'state' of the CR and using the onChange Client script to prompt a popup modal. It's likely that the UI Action is updating the record and refreshing the page which is clearing the modal.

You would have to add your script in the UI Action instead.

Cheers

Re: Question popup modal message client script

JessicaM6884345 — Wed, 03 Apr 2024 03:30:32 GMT

Thank you for your assistance @James Chun .

What I am trying to achieve is, when the state changes to 'Schedule', I want to display a popup message reminding the user to attach a form. Once they click on the 'OK' button in the popup, they can proceed using the UI action. The 'Schedule' UI action is an out-of-the-box function that I prefer not to modify. Do you have any suggestions on how to implement this using a popup modal message? It would provide a much nicer user experience.

It is working fine, if I change it to an Alert.

Re: Question popup modal message client script

James Chun — Wed, 03 Apr 2024 20:22:15 GMT

Hi @JessicaM6884345,

What sort of form are we talking about here?

Is the attachment mandatory before a Change can be scheduled? If so, having a pop-up would not be enough.

Prompting the pop-up every time can be 'annoying' and degrade user experience because the user may have already attached a form.

Cheers

Re: Question popup modal message client script

JessicaM6884345 — Fri, 05 Apr 2024 01:14:25 GMT

Hi @James Chun

I totally agree with you. It can become 'annoying' after a while. The popup is simply intended as a reminder. Do you have any suggestions on how we should handle this?

Re: Question popup modal message client script

James Chun — Sun, 07 Apr 2024 08:04:10 GMT

Hi @JessicaM6884345,

A few options to explore, listed in the order of my preference (I do not recommend the last option):

Rather than attaching a form, populate one of the Change request's fields (e.g. Justification) instead. Make the field mandatory
(Prerequisite - you must be using Change Model) Use a Model State Transition Condition to validate if there is an attachment
Create a custom 'attachment' type field on the Change and set it mandatory

Can you elaborate on what this attachment/form is? It might open up other ideas.