question Assistance: copy the watchlist from the RITM or from a Variable to CHG watch_list in Developer forum

Assistance: copy the watchlist from the RITM or from a Variable to CHG watch_list

Joel O — Mon, 06 May 2024 21:17:49 GMT

Good day everyone,

I currently am using a UI Action to convert a RITM to a CHG. Within this UI Action, I have a few data fields that get copied over to the CHG ticket, of those variables is the Watch List.

Below is a sample of my current script that I am currently copying over fields from RITM > CHG and a few of them are just OOTB. I've tried to copy over the "watch_list" field that is on the RITM to no avail. The one highlighted in blue, I tried creating a variable on the form that gathers the watch list and tried to copy that to the CHG (similar to others). I know I am missing something and would like your second/third set of eyes to understand where I am going wrong.

var changeRequest = ChangeRequest.newNormal();

changeRequest.setValue("short_description", current.variables.short_description);

changeRequest.setValue("cmdb_ci", current.variables.cmdb_ci);

changeRequest.setValue("u_client", current.variables.client);

changeRequest.setValue("u_environment", current.variables.environment);

if (changeRequest.hasValidChoice('priority', current.priority))

changeRequest.setValue("priority", current.priority);

changeRequest.setValue("sys_domain", current.sys_domain);

changeRequest.setValue("company", current.company);

changeRequest.setValue("risk_impact_analysis", current.variables.risk_and_impact_analysis);

changeRequest.setValue("justification", current.variables.justification);

changeRequest.setValue("start_date", current.variables.planned_start_date_ci);

changeRequest.setValue("requested_by", current.request.requested_for);

changeRequest.setValue("watch_list", current.variables.watchlist);

changeRequest.setValue("parent", current.sys_id);

Thank you all and appreciate your feedback.

Re: Assistance: copy the watchlist from the RITM or from a Variable to CHG watch_list

VarunS — Mon, 06 May 2024 21:57:09 GMT

@Joel O Try the below script.

var changeRequest = new ChangeRequest(); changeRequest.setValue("short_description", current.variables.short_description); changeRequest.setValue("cmdb_ci", current.variables.cmdb_ci); changeRequest.setValue("u_client", current.variables.client); changeRequest.setValue("u_environment", current.variables.environment); if (changeRequest.hasValidChoice('priority', current.priority)) changeRequest.setValue("priority", current.priority); changeRequest.setValue("sys_domain", current.sys_domain); changeRequest.setValue("company", current.company); changeRequest.setValue("risk_impact_analysis", current.variables.risk_and_impact_analysis); changeRequest.setValue("justification", current.variables.justification); changeRequest.setValue("start_date", current.variables.planned_start_date_ci); changeRequest.setValue("requested_by", current.request.requested_for); changeRequest.setValue("parent", current.sys_id); // Copy the watch list from RITM to CHG var watchList = new GlideList(); watchList.setTableName("sys_user"); watchList.addQuery("user_name", "IN", current.variables.watch_list.toString()); watchList.query(); var watchListSysIDs = []; while (watchList.next()) { watchListSysIDs.push(watchList.getValue("sys_id")); } changeRequest.setValue("watch_list", watchListSysIDs);

Re: Assistance: copy the watchlist from the RITM or from a Variable to CHG watch_list

James Chun — Tue, 07 May 2024 01:52:08 GMT

Hi @Joel O,

I am not sure if you are talking about the watch_list field on the RITM. If so, the code should be the following:

changeRequest.setValue("watch_list", current.getValue('watch_list'));

If you are using a variable, can you share its configuration as well?

Cheers

Re: Assistance: copy the watchlist from the RITM or from a Variable to CHG watch_list

Joel O — Tue, 07 May 2024 13:55:51 GMT

Thanks @James Chun this is what I was looking to accomplish with using the existing field on the RITM. I tried to go down the route of using variables but this is simpler and easy to add.

Re: Assistance: copy the watchlist from the RITM or from a Variable to CHG watch_list

Joel O — Tue, 07 May 2024 13:56:32 GMT

Thanks @VarunS I'll test this out but appreciate your reply.