I want Live Agent Support at the end of the converstaion?

snow34 — Sun, 02 Jun 2024 12:18:16 GMT

Hi Team !

I want that after end of the conversation it should ask for live agent support.

For example : is there anything else i can assist you with or live agent support.

Re: I want Live Agent Support at the end of the converstaion?

sujitha16 — Mon, 03 Jun 2024 09:24:50 GMT

@snow34 Below its my suggested implemented steps, you can modify accordingly,

Chat conversation be like,

If yes, connect to Live Agent. If no, it routes back to "Show Topics".

Script action utility : Connect to Live Agent

(function execute() { vaSystem.connectToAgent(); })()

Note: Live Agent setup is not configured in my PDI hence it displays the message.

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.