question Re: "The file type is currently not supported" message when trying to view a PDF attachmen in Developer forum

"The file type is currently not supported" message when trying to view a PDF attachment

Nico D — Wed, 05 Jun 2024 14:14:52 GMT

Hi all,

while working on the CSM configurable workspace I've noticed that when trying to open attachments I get this error:

The files I am trying to open are .PDF and .jpg (I don't get this error when opening .txt files).

I have repaired the plugin Servicenow Document Viewer, enabled the attribute Use Document Viewer in the dictionary entry (type Colletction) and created the system property com.snc.documentviewer.enable_document_viewer setting it to true.

All of this didn't work so I am asking your help.

Thanks in advance

Re: "The file type is currently not supported" message when trying to view a PDF attachmen

Anirudh Pathak — Wed, 05 Jun 2024 15:36:16 GMT

Hi @Nico D,

Please have a look at this article -

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1156784

Re: "The file type is currently not supported" message when trying to view a PDF attachmen

Nico D — Thu, 06 Jun 2024 10:21:53 GMT

Thanks for the link but as I've stated in the main post I've already tried this solution (which didn't work)

Re: "The file type is currently not supported" message when trying to view a PDF attachmen

Community Alums — Fri, 09 Jan 2026 15:45:53 GMT

did you get any solution for this