question Users not getting e-mail when they are part to the Work History list. in Developer forum

Users not getting e-mail when they are part to the Work History list.

swathi361 — Thu, 27 Jun 2024 07:47:25 GMT

users are not receiving email when there part of incident work note list. where we can check?

Need help..

Yashsvi — Thu, 27 Jun 2024 08:00:59 GMT

please check below link:

Thank you, please make helpful if you accept the solution.

Community Alums — Thu, 27 Jun 2024 08:24:17 GMT

1. Check Users have "Notification" enable (on the profile) and Users have "Notification Preferences" active

2. check event logs if event has been triggered for ex: incident

3.check the email is created and sent in email logs as well

and check filter from the outbound mail has the filter matching all conditions.

If my response helped please mark it correct and close the thread