question Adaptive authentication with IP filter is not working in Developer forum

Adaptive authentication with IP filter is not working

Appurvan_K — Mon, 08 Jul 2024 13:35:18 GMT

I have followed the ServiceNow docs to setup the REST API access policy with IP filter criteria.

I am always getting the following response in postman:

Configuration details as follows:

REST API access policy:

Standard Authentication Profile:

Authentication policy:

IP filter criteria:

Kindly request to help where I am going wrong. @Randheer Singh

Re: Adaptive authentication with IP filter is not working

Slava Savitsky — Mon, 08 Jul 2024 14:20:42 GMT

IP address range 192.168.0.0 – 192.168.255.255 is one of the three private IP address ranges. You cannot be accessing a cloud-hosted ServiceNow instance from an address within that range. You need to find out what your public IP address is and make sure it is within the range that you use in the IP filter.

Re: Adaptive authentication with IP filter is not working

Pratiksha — Mon, 08 Jul 2024 14:24:54 GMT

Questions: Is it the same instance table you are trying to access?

2)does the user have permissions?

3)Did you check the password?

Re: Adaptive authentication with IP filter is not working

Randheer Singh — Mon, 08 Jul 2024 15:12:00 GMT

Hi @Appurvan_K
You have added OAuth to your authentication profile. Are you using OAuth to test the IP criteria?

If you are using basic authentication for testing, please ensure it has been added to authentication profiles.

Thanks,

Randheer

Re: Adaptive authentication with IP filter is not working

Appurvan_K — Tue, 09 Jul 2024 05:52:01 GMT

Hi @Slava Savitsky ,

I have configured the ip filter with my public IP range. It started working fine. Thanks a lot.

Best Regards,

Appurvan K

Re: Adaptive authentication with IP filter is not working

Appurvan_K — Tue, 09 Jul 2024 05:54:32 GMT

Hi @Randheer Singh ,

Yes I am using OAuth to test from postman. As mentioned in above comments the problem was I have configured the IP filter with my private IP address, Once I configured with public IP it worked. Thank you

Best Regards,

Appurvan K