question How Can I send an approval to a GM of a department? in Developer forum

How Can I send an approval to a GM of a department?

jamesturney — Wed, 17 Jul 2024 14:20:30 GMT

Hello All,

I'm stuck with an approval I can't seem to figure out, I'm fairly new to scripting so I apologize if this is something simple.

All of our approvals for the company are sent to the General Manager of a department. Some forms have a reference field that pulls the users department then a second field that pulls the GM of that department. for those requests I'm just pointing to the variable general_manager to send out the approval to the correct person.

For some of our other requests we don't want the requested for fields on the request form so I need to pull this information based on who is opening the request. Below is the path to the General Manager (primary_contact). I thought about having a hidden variable on the form that I could point to but can see this becoming a problem down the road with some of the forms currently in our backlog. Any help is much appreciated!

sys_user -> cmn_department -> primary_contact

Re: How Can I send an approval to a GM of a department?

Sumanth16 — Wed, 17 Jul 2024 14:25:37 GMT

Hi @jamesturney ,

Please refer to below thread:

https://www.servicenow.com/community/itsm-forum/send-approval-request-to-department-manager/m-p/512874/page/2

https://servicenow.com/community/itsm-forum/how-to-send-a-approval-to-particular-manager/m-p/563866/page/2

Thanks & Regards,

Sumanth Meda

Re: How Can I send an approval to a GM of a department?

jamesturney — Wed, 17 Jul 2024 18:13:19 GMT

Thank you for the link Sumanth, I actually figured it out on my own without scripting. I completely skipped over the fact I could use the tree picker and find opened by -> department -> general manager. That link had some useful information in it though so thank you!