question Re: delegate user Servicenow in Developer forum

delegate user Servicenow

Venkatapuram Ga — Wed, 14 Aug 2024 04:28:40 GMT

Hi Everyone

I need Know About Delegates in User Table I have Three Users User A Have Admin Access, User B Have Itil role User C Have Snc_role

Suppose User B Going to Leave he suppose to delegates Has his work to User C He Has Only Snc_internal role

In this Case User B Role delegates to User B Other Wise We need to Give the role to user C

Please Give me Brief On Delegates

My Quation is User B Have Itil User Have Snc_internal User B Delegates his work to User C How can he Achieve

Is There Any OOB functionality available

Re: delegate user Servicenow

Community Alums — Wed, 14 Aug 2024 04:46:27 GMT

Hi @Venkatapuram Ga ,

OOTB delegate functionality can give you the rights for below permissions-
1. Approvals
2. CC Notifications
3. Task Assignment
4. Meeting Invites, etc

Please refer to this link as well : https://www.servicenow.com/community/itsm-articles/delegates-in-servicenow/ta-p/2600517#:~:text=Delegation%20is%20the%20power%20to,stored%20in%20the%20sys_user_delegate%20table.

Re: delegate user Servicenow

Community Alums — Wed, 14 Aug 2024 04:51:46 GMT

Hi @Venkatapuram Ga ,

Re: delegate user Servicenow

Venkatapuram Ga — Wed, 14 Aug 2024 04:53:52 GMT

Hi Sandeep Dutta

Thanks for your replay Actually Here I am searching Iam User Have itil role And My collogue have snc_internal role If am delegates my Colleges My roles are transfer to my colleges or not he don't have itil role right

Re: delegate user Servicenow

Biddaum — Wed, 14 Aug 2024 05:10:48 GMT

@Venkatapuram Ga delegates don't automatically receive the role that the other user has (e.g. ITIL role), the role has to be explicitly given to them