question Re: Check count of approvers when a request is created.How are they assigned. in Developer forum

Check count of approvers when a request is created.How are they assigned.

shubhamverm3478 — Thu, 29 Aug 2024 08:47:50 GMT

Hi,

I want to check how approvers are being assigned based on any entity selected on the form.

In workflow,its not clear enough how approvers are triggered.

For a entity it's showing 21 approvers.For some ,5 approvers.I am trying to check count of approvers.Where can I check in detail how they are being assigned.

thanks in advance!

Re: Check count of approvers when a request is created.How are they assigned.

vermaamit16 — Thu, 29 Aug 2024 09:41:03 GMT

Hi @shubhamverm3478

Which form you are referring to ? Is it the catalog item ? Approvals can be set to either individual approvals or group approvals. If you have configured group approval, then the number of approvers would be all the members of that group.

If you want to know the count of approvers on a RITM, you can make a report on sysapproval_approver table or refer this post https://www.servicenow.com/community/developer-forum/how-to-get-ritm-catalog-item-details-from-sysapproval-approver/m-p/1495075

Thanks and Regards

Amit Verma

Re: Check count of approvers when a request is created.How are they assigned.

shubhamverm3478 — Thu, 29 Aug 2024 10:41:19 GMT

Its a catalog item,Approvers are from two groups.When I select entity ,approvers are assigned.In attachment you can see,for entity 1975 - EMD Millipore Corporation ,there are 5 approvers.For entity 1023 - Merck Sp. z o.o.there are 19 approvers.These 19 approvers are from both groups i.e all members..However for entity 975 - EMD Millipore Corporation,How only 5 approvers are assigned?How can we check this?

Re: Check count of approvers when a request is created.How are they assigned.

vermaamit16 — Thu, 29 Aug 2024 10:52:44 GMT

@shubhamverm3478

Do you have any workflows mapped to this Record Producer ?

Re: Check count of approvers when a request is created.How are they assigned.

shubhamverm3478 — Thu, 29 Aug 2024 10:56:49 GMT

Yes,

PFA For reference.

Re: Check count of approvers when a request is created.How are they assigned.

vermaamit16 — Thu, 29 Aug 2024 11:12:54 GMT

@shubhamverm3478

You can check Approval Node in your workflow to get approver groups mapped. As I told earlier, once you have an approval group mapped, all the members of that group become the approvers.

Re: Check count of approvers when a request is created.How are they assigned.

shubhamverm3478 — Thu, 29 Aug 2024 11:15:16 GMT

I checked approval node amit,its about entitie I believe.As I said earlier when user select two different entities ,In one entity all members of both approvers are assigned.In another one only 5 approvers are assigned.

How can we check this?

Re: Check count of approvers when a request is created.How are they assigned.

vermaamit16 — Thu, 29 Aug 2024 11:18:13 GMT

Then you should check the workflow only which is controlling the approvals.

Re: Check count of approvers when a request is created.How are they assigned.

shubhamverm3478 — Thu, 29 Aug 2024 11:19:27 GMT

I guess this is the workflow for request being created?

Re: Check count of approvers when a request is created.How are they assigned.

vermaamit16 — Thu, 29 Aug 2024 11:24:31 GMT

LE Survey V1 is the workflow which is running once you submit this record producer as per the screenshot you provided. Open Workflow Editor and search for this workflow.

Re: Check count of approvers when a request is created.How are they assigned.

shubhamverm3478 — Thu, 29 Aug 2024 11:40:27 GMT

This is the same workflow which is used when a request is created .once its created ,approvers are assigned