question Once device get's deleted from AD update install status as retired in servicenow CMDB_CI_Computer in Developer forum

Once device get's deleted from AD update install status as retired in servicenow CMDB_CI_Computer

rmishra4395 — Thu, 29 Aug 2024 12:08:46 GMT

Hello Everyone,

I have created a flow where i am calling OOTB action called as "Delete Object" which deletes the object from AD. I want that once the object get's deleted from AD then the install status of that particular cmdb_ci_computer should be as retired.

Description:

On cmdb_ci_computer table i have created a UI action named "Remove AD Object" once we click on this button event get's generated and request item for that particular computer get's created and i have created a flow to delete the object from AD so once the object get's get deleted from AD then request item state changes to close complete. also i want to update cmdb_ci_computer install status as retired.

Re: Once device get's deleted from AD update install status as retired in servicenow CMDB_CI_Compute

Mark Manders — Thu, 29 Aug 2024 12:28:32 GMT

You can do that in the same flow: your requested item is removing the object from AD and reports its success back after which the requested item is closed. If you then just do a simple lookup to the cmdb_ci_computer table for this ci, you can set the install status.

Re: Once device get's deleted from AD update install status as retired in servicenow CMDB_CI_Compute

rmishra4395 — Thu, 29 Aug 2024 16:20:21 GMT

I did look up to that cmdb_ci_computer but i am not getting any option to update install status as retired

Re: Once device get's deleted from AD update install status as retired in servicenow CMDB_CI_Compute

rmishra4395 — Thu, 29 Aug 2024 16:26:53 GMT

Please find below flow for your reference

Trigger Condition

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Re: Once device get's deleted from AD update install status as retired in servicenow CMDB_CI_Compute

rmishra4395 — Thu, 29 Aug 2024 18:09:00 GMT

@Ankur Bawiskar please help me on this

Re: Once device get's deleted from AD update install status as retired in servicenow CMDB_CI_Compute

rmishra4395 — Fri, 30 Aug 2024 05:26:50 GMT

I have added this step to update install status as retired, please let me know if this is correct

Re: Once device get's deleted from AD update install status as retired in servicenow CMDB_CI_Compute

Mark Manders — Fri, 30 Aug 2024 06:24:23 GMT

You could update it so it doesn't validate on name, but on sys_id, which makes sure you have the correct device (you never if somehow duplicate names get inserted into the system).