cmdb_ci name is giving empty value

Rakesh Vemandla — Wed, 04 Sep 2024 05:52:32 GMT

I have created a outbound rest api for problem.

When a new problem record is created this api will be triggerd in the buisness rule.

Everything is working fine but cmdb_ci name is not working.

I have tried current.cmdb_ci.getDisplayValue() also but didn't work.

code in the business rule:

(function executeRule(current, previous /*null when async*/ ) {

try {

var r = new sn_ws.RESTMessageV2('Problem API', 'Create ');

r.setStringParameterNoEscape('state', current.state);

r.setStringParameterNoEscape('problem_statement', current.short_description);

r.setStringParameterNoEscape('assignment_group', current.assignment_group.getDisplayValue());

r.setStringParameterNoEscape('number', current.number);

r.setStringParameterNoEscape('cmdb_ci', current.cmdb_ci.name);

r.setStringParameterNoEscape('description', current.description);

var response = r.execute();

var responseBody = response.getBody();

var httpStatus = response.getStatusCode();

current.description += 'Problem data sent to API: ' + responseBody;

gs.info('Problem API: ' + responseBody);

current.update();

} catch (ex) {

var message = ex.message;

gs.error('Problem API: '+ message);

}

})(current, previous);

EDIT:

I found there was a space in the api variable name. Fixed it.

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