question Re: HTML comments in Portal in Developer forum

HTML comments in Portal

WA1 — Thu, 12 Sep 2024 12:01:27 GMT

Hello,

I would like to display the comments in HTML for the end users, how can I do it ?

I found that it's possible to make this change for workspaces by setting a system property to true but I didn't find a simple way to do it in the portal.

Thank you

Re: HTML comments in Portal

Mayur2109 — Thu, 12 Sep 2024 12:04:23 GMT

Hi @WA1 ,

Do you want to show HTML field for comments on portal ?

Please specify your problem, if possible add screenshots.

Regard,

Mayur

Re: HTML comments in Portal

WA1 — Thu, 12 Sep 2024 12:06:58 GMT

Hi @Mayur2109 ,

I'd like to have this behavior for the comments field in the portal, is it possible ?

Re: HTML comments in Portal

Mayur2109 — Thu, 12 Sep 2024 12:37:44 GMT

Hi @WA1,

I don't think you can directly create such type of field on service portal. But you can render such field using form widget or catalog variable.

Please check and Mark Helpful and Correct if it really helps you.

Regards,
Mayur Shardul

ServiceNow Rising Star 2024

Re: HTML comments in Portal

WA1 — Fri, 13 Sep 2024 12:36:23 GMT

@Mayur2109 , I found an option "Enable Rich Text Editor" on widget "Standard Ticket Tab" that enables rich text on comments, and it works perfectly (just like what we have for journal fields in workspace).