question Siri Shortcuts Mobile Agent in Developer forum

Siri Shortcuts Mobile Agent

Justin Shaver1 — Thu, 03 Oct 2024 19:26:14 GMT

I am trying to get Siri Shortcuts to work with Mobile Agent. I've got the plugins installed as per the docs and I have the chat quick action enabled, but still not able to access the shortcuts. Has anyone had success with these before in Mobile Agent?

Re: Siri Shortcuts Mobile Agent

sadif_raja — Thu, 03 Oct 2024 20:03:25 GMT

Hi @Justin Shaver1

I’ve been working on getting Siri Shortcuts to function with the ServiceNow Mobile Agent as well. Here are a few things that helped me:

1. **Siri Shortcuts Plugin**: Make sure that the plugin is fully enabled, including related plugins like "Mobile Agent Chat" and "Siri Shortcuts for Mobile." Sometimes, it’s easy to miss one of the related plugins.

2. **Quick Action Configuration**: Double-check that your chat quick action is properly configured and visible in the Mobile Agent. It should meet the conditions and permissions required for mobile access.

3. **Siri Shortcuts Compatibility**: Not all chat features are supported through Siri Shortcuts in Mobile Agent. Make sure the specific action you're trying to enable is compatible.

4. **iOS Version**: Test on a device running the latest iOS version, as older versions may not fully support Siri Shortcuts with ServiceNow.

5. **Logs and Debugging**: Check the system logs to see if there’s any error related to Mobile Agent and Siri Shortcuts that might give you more insight.

If all of these check out, it might be worth reaching out to the ServiceNow Developer Community or ServiceNow support for further troubleshooting.

Hope that helps!

Re: Siri Shortcuts Mobile Agent

Community Alums — Thu, 03 Oct 2024 20:06:19 GMT

Hello @Justin Shaver1 ,
I hope this video finds your solution Siri Integrated with ServiceNow - YouTube It's primarily based on SiriProxy and JSON.

docs: https://docs.servicenow.com/bundle/xanadu-employee-service-management/page/administer/tablet-mobile-ui/task/config-siri-shortcuts.html
Note: Configure Siri shortcuts to give your users quick access to common app functions app using their iOS devices Only.

Please hit on the helpful answer.
Thank you.

Re: Siri Shortcuts Mobile Agent

Justin Shaver1 — Fri, 04 Oct 2024 15:01:21 GMT

Thank you for your suggestions! "Siri Shortcuts for Mobile"? I haven't been able to locate that anywhere.

Re: Siri Shortcuts Mobile Agent

sadif_raja — Fri, 04 Oct 2024 15:21:54 GMT

It's my pleasure to help you!