question Re: We have upgraded to Xanadu, Mandatory fields of the Service Catalog are greyed on the Portal in Developer forum

We have upgraded to Xanadu, Mandatory fields of the Service Catalog are greyed on the Portal

supriya pratapa — Thu, 10 Oct 2024 09:40:37 GMT

Re: We have upgraded to Xanadu, Mandatory fields of the Service Catalog are greyed on the Portal

Mohammed Al-Mar — Thu, 10 Oct 2024 09:56:02 GMT

Do you want to change the color?

Re: We have upgraded to Xanadu, Mandatory fields of the Service Catalog are greyed on the Portal

Najmuddin Mohd — Thu, 10 Oct 2024 10:09:45 GMT

Hi @supriya pratapa ,

I did face the same issue.

I have override the colors.

Regards,
Najmuddin.

Re: We have upgraded to Xanadu, Mandatory fields of the Service Catalog are greyed on the Portal

supriya pratapa — Thu, 10 Oct 2024 10:47:56 GMT

Hi Najmuddin,

Thanks for the quick response.

Where should the color be overridden, could you please help?

Re: We have upgraded to Xanadu, Mandatory fields of the Service Catalog are greyed on the Portal

Najmuddin Mohd — Thu, 10 Oct 2024 11:24:10 GMT

HI
Navigate to Service Portal > Portals.
Select the Portal that you are using. If it's the Employee center, then Employee center, esc (URL Suffix).

Now., open the Theme record

Make sure you are in Employee center Application.

After opening the theme record, Create New Record.

Now, Name = Mandatory field color and from the Style Sheet create new record by clicking on the Reference record.

Give a Name - Mandatory field color Mandatory
CSS:

.v3c29786e87133200e0ef0cf888cb0bdf .sc-field-error-label { background-color: #ffffff !important; }

Click Submit.

Now Submit the CSS Include.

Now, Make sure the file is added in the CSS Includes.

To conclude, I am just overriding the color of the fields color.

If the above information helps you, Kindly mark it as Helpful and Accept the solution.

Regards,
Najmuddin.

Re: We have upgraded to Xanadu, Mandatory fields of the Service Catalog are greyed on the Portal

supriya pratapa — Wed, 16 Oct 2024 11:15:25 GMT

Hi @Najmuddin Mohd

Is there any root cause for this issue? As I could not find the actual reason for this to happen

Re: We have upgraded to Xanadu, Mandatory fields of the Service Catalog are greyed on the Portal

Najmuddin Mohd — Wed, 16 Oct 2024 12:59:14 GMT

Hi @supriya pratapa ,

No idea on what's the root cause.

If the above post helped you in changing the color, Kindly mark it as Helpful and Accept the solution.

Regards,
Najmuddin.

Re: We have upgraded to Xanadu, Mandatory fields of the Service Catalog are greyed on the Portal

Dr Atul - LNG — Wed, 16 Oct 2024 13:03:26 GMT

Hi @supriya pratapa

You are lucky to successfully to Patch 1, else almost for everyone it is failing. Patch 1 is not a stable one and this has few issue as well. If its PDI no one can support, if client instance then log a now support case.