https://www.servicenow.com/community/developer-forum/itsm/m-p/3097917#M1157848 <P>Retroactive start when activated does what?<BR />Sets start to equal when the ticket was saved<BR />Sets start to equal when the ticket was updated<BR />Sets start to equal when the ticket was created<BR />Sets start to equal when the ticket was put to On Hold</P> Wed, 06 Nov 2024 17:08:57 GMT Sirithalluri 2024-11-06T17:08:57Z https://www.servicenow.com/community/developer-forum/itsm/m-p/3097917#M1157848 <P>Retroactive start when activated does what?<BR />Sets start to equal when the ticket was saved<BR />Sets start to equal when the ticket was updated<BR />Sets start to equal when the ticket was created<BR />Sets start to equal when the ticket was put to On Hold</P> Wed, 06 Nov 2024 17:08:57 GMT https://www.servicenow.com/community/developer-forum/itsm/m-p/3097917#M1157848 Sirithalluri 2024-11-06T17:08:57Z https://www.servicenow.com/community/developer-forum/itsm/m-p/3097921#M1157850 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/583124">@Sirithalluri</a>&nbsp;</P> <P>&nbsp;</P> <P>OOTB:&nbsp;<SPAN>Sets start to equal when the ticket was created</SPAN></P> <P>&nbsp;</P> <P>but we can change it to created to opened as well.&nbsp;</P> Wed, 06 Nov 2024 17:12:09 GMT https://www.servicenow.com/community/developer-forum/itsm/m-p/3097921#M1157850 Dr Atul - LNG 2024-11-06T17:12:09Z