https://www.servicenow.com/community/developer-forum/need-help-with-building-a-report-to-get-workload-of-an-agent/m-p/3098128#M1157900 <P><SPAN>I need help in builiding a visualization/report to get the workload of agent during given period of time. This reports needs to show me the number of incidents an agent had in his queue during a period of time.</SPAN></P> Wed, 06 Nov 2024 23:14:06 GMT Srikanth28 2024-11-06T23:14:06Z https://www.servicenow.com/community/developer-forum/need-help-with-building-a-report-to-get-workload-of-an-agent/m-p/3098128#M1157900 <P><SPAN>I need help in builiding a visualization/report to get the workload of agent during given period of time. This reports needs to show me the number of incidents an agent had in his queue during a period of time.</SPAN></P> Wed, 06 Nov 2024 23:14:06 GMT https://www.servicenow.com/community/developer-forum/need-help-with-building-a-report-to-get-workload-of-an-agent/m-p/3098128#M1157900 Srikanth28 2024-11-06T23:14:06Z https://www.servicenow.com/community/developer-forum/need-help-with-building-a-report-to-get-workload-of-an-agent/m-p/3098173#M1157910 <P><a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/123352">@Srikanth28</a>&nbsp;You can achieve this in two way:</P><P>1. Either create Metric definition to capture assigned to field with respect to assignment group.</P><P>2. Or create a automated PA indicator , select frequency Daily or Weekly depending on how granular you want the report. And add Assigned to as a breakdown to get a workload count per agent.</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 07 Nov 2024 01:52:31 GMT https://www.servicenow.com/community/developer-forum/need-help-with-building-a-report-to-get-workload-of-an-agent/m-p/3098173#M1157910 Community Alums 2024-11-07T01:52:31Z