question Re: How do i auto populate the short description field of a change request through a Record producer in Developer forum

How do i auto populate the short description field of a change request through a Record producer.

Community Alums — Fri, 15 Nov 2024 19:54:36 GMT

Re: How do i auto populate the short description field of a change request through a Record producer

Bert_c1 — Fri, 15 Nov 2024 20:35:04 GMT

You can start here:

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/service-catalog-management/concept/c_RecordProducer.html

Good luck

Re: How do i auto populate the short description field of a change request through a Record producer

Community Alums — Fri, 15 Nov 2024 20:42:19 GMT

Hi @Community Alums ,

You can easily write the below script-
Try adding the below in the script section of the record producer

if (current.table_name == 'change_request') { current.short_description = producer.variable_name; //variable_name is the field on the record producer form // remaining code }

Re: How do i auto populate the short description field of a change request through a Record producer

Runjay Patel — Sat, 16 Nov 2024 08:48:06 GMT

Hi @Community Alums ,

In record producer do the variable mapping to short description.

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Re: How do i auto populate the short description field of a change request through a Record producer

Sohail Khilji — Sat, 16 Nov 2024 09:32:19 GMT

Hi @Community Alums ,

In the record producer you would find a scrip field were you need to make a entry like below:

current.short_description = producer.your_variable_name; //here replace the 'your_variable_name' with actual variable name

Re: How do i auto populate the short description field of a change request through a Record producer

Community Alums — Mon, 18 Nov 2024 16:23:13 GMT

To be more specific. The two variables in question are coming from the Order Management Table. The account number and Account contact. Should this go into the Script section of the Record producer or through Workflow, or does it even make a difference?

Re: How do i auto populate the short description field of a change request through a Record producer

Community Alums — Tue, 19 Nov 2024 15:21:27 GMT

Hi @Community Alums ,

The table wont matter, you can go with the script section of the record producer,