question Notification in Developer forum

Notification

Snehal — Fri, 06 Dec 2024 09:52:03 GMT

Hi Team

We have one notification called "Approval Request - Reminder" which we commen reminder approval notification for the "Change","RITM" and "Knowledge" but it working fine for change and the RITM but not working as expected for knowledge so want help to resolve the problem ,I am going to attach the screenshots of the notification configuration and the preview of it .

Thanks in advance .

Re: Notification

Uncle Rob — Fri, 06 Dec 2024 10:09:18 GMT

It would help to understand what you mean by "not working as expected".
Is it not firing at all, ever? Inconsistently?

If I had to take a guess based on what's shown, I'd bet its got something to do with your trigger mechanism.

This Send When option makes it so the notification must be called from a flow. So *IF* your problem is that the notification isn't firing, your problem is in the Flow you expect it to fire from.

Re: Notification

Snehal — Fri, 06 Dec 2024 10:54:41 GMT

Actually it is triggering but if you are able to follow the screenshots which i have provided in that what will contain data is not refecting as expected like not pulling the knowledge article number and not redirecting to view the approval for knowledge