question Re: How hide some fields from "i" or "Info" button on Requested for catalog item in Developer forum

How hide some fields from "i" or "Info" button on Requested for catalog item variable in the portal

Ken61 — Fri, 06 Dec 2024 02:56:26 GMT

Hello Community,

I have a requirement to hide some fields from "i" or "Info" button on "Requested for" or "Requestor" catalog item variable in the portal. Because when it is a request for, one user can choose another and should not be able to see all the fields of the other user. This is only applicable to service portal. Below is the screenshot

How can I be able to hide some important fields and only display few user information.

Thank You

Re: How hide some fields from "i" or "Info" button on Requested for catalog item

Bhavya11 — Fri, 06 Dec 2024 04:51:20 GMT

Hi @Ken61 ,

To hide the reference field Information icon.

Navigate to sp_page.list and open sc_cat_item page

Add below code in CSS field of the page

.field-has-reference > div.add-on > button {
display : none;
}

above configuration is applicable for all users(including admin), there is no method to apply the logic based on user role.

or you want to do for specific variable then follow this step

update the css on sc_cat_item page with for specific variable then copy id using console

#sp_formfield_reference_group_name > div.add-on >button { /
display : none;
}

In the CSS field add the above CSS code (replace "sp_formfield_reference_hiring_manager" with your ID value)Save and then reload portal page

Re: How hide some fields from "i" or "Info" button on Requested for catalog item

Dr Atul G- LNG — Fri, 06 Dec 2024 08:48:15 GMT

Hi @Ken61

It is sys_userpopup . You need to make changes in sys pop up view and its done.

Re: How hide some fields from "i" or "Info" button on Requested for catalog item

Shruti D — Fri, 06 Dec 2024 10:43:52 GMT

Hello @Ken61
1. Navigate to the sys_user table.

2. Right-click on the list header, and choose Configure->Form Layout.
In the "Form view and section" area, select the View name drop-down list and select "Sys_popup".

3. Add/remove fields for sys_popup view from slush bucket and configure it as per requirements. Now click on Save.

Please Mark Correct ✔️if this solves your query and also mark Helpful 👍 if you find my response worthy based on the impact.

Regards,
Shruti

Re: How hide some fields from "i" or "Info" button on Requested for catalog item

Ken61 — Fri, 06 Dec 2024 14:44:53 GMT

@Shruti D @Dr Atul G- LNG Thanks for your response, but I did not have sys_popup in the view area.

Re: How hide some fields from "i" or "Info" button on Requested for catalog item

Dr Atul G- LNG — Fri, 06 Dec 2024 14:55:59 GMT

Hi @Ken61

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823295