question Follow up Question - Getting the correct approval comment in Developer forum

Follow up Question - Getting the correct approval comment

Moedeb — Mon, 16 Dec 2024 03:14:45 GMT

I just recently posted the below question that has a solution, however once I got past the first bit, I now have a follow up issue I need help with.

Solved: Help with flow action getting comment and removing... - ServiceNow Community

On a flow that has multiple approval levels, how do you get the comment from the correct approval?

So for example the request requires a manager approval, followed by a group approval from the finance team.

So in the above solution, it simply gets the first approval comment and uses it for the manager approval, works perfectly.

However, when it is used again it doesn't get any comments, which appears to be because there are no new comments on the first approval, they are no being added to the second level approval.

I did add the action again, just after the "ask for approval" and just before I wanted to add the comments from the second approval.

@Nick Parsons @vermaamit16 @Ankur Bawiskar

Re: Follow up Question - Getting the correct approval comment

Ankur Bawiskar — Mon, 16 Dec 2024 03:31:00 GMT

@Moedeb

are you sure before the 2nd approval the 1st approver has comment added?

Re: Follow up Question - Getting the correct approval comment

Ankur Bawiskar — Mon, 16 Dec 2024 03:31:39 GMT

@Moedeb

Glad that your previous question is solved

For your previous question you can mark multiple responses as correct.

If my response helped please mark it correct as well so that it benefits future readers.

Re: Follow up Question - Getting the correct approval comment

Moedeb — Mon, 16 Dec 2024 03:33:04 GMT

Yes I tested it and the first comment definitely is added to the first part of the flow where I would expect it to be added.

Re: Follow up Question - Getting the correct approval comment

Moedeb — Mon, 16 Dec 2024 05:07:24 GMT

Re: Follow up Question - Getting the correct approval comment

Ankur Bawiskar — Mon, 16 Dec 2024 05:20:17 GMT

@Moedeb

how are you printing the comments?

Re: Follow up Question - Getting the correct approval comment

Moedeb — Mon, 16 Dec 2024 05:26:36 GMT

Via a flow adding the action to get the comment, then adding the comment via a data pill in an update record action. It's the same way I did it for the manager approval as well.

Re: Follow up Question - Getting the correct approval comment

Moedeb — Thu, 19 Dec 2024 04:48:14 GMT

Does anyone have ideas on this?

Unfortunately without an answer to this it makes the previous solution only any use if there is a single approval.

@Nick Parsons @vermaamit16 @Ankur Bawiskar

Re: Follow up Question - Getting the correct approval comment

Moedeb — Mon, 06 Jan 2025 22:31:32 GMT

I have now been able to workout how to get the comments of the correct approval each time and have created an update set that makes it reusable in Flow Designer through a custom action:

Flow Action - Lookup approval comments

Thank you to @Ravi Chandra_K for your help in my original question.