question IRE in Developer forum

IRE

ShashikantP7021 — Mon, 30 Dec 2024 17:31:17 GMT

Hello Everyone,

In our development instance, CIs are being imported from the XYZ data source via integration.

I have already configured the identification rule based on the "Name" attribute.

However, I am noticing many CIs with the same name. Could anyone guide me on why this might be happening?

Additionally, I have a doubt regarding whether my IRE is being triggered or not. Can someone please help me verify this?

Thank you!

Regards

Tom

Re: IRE

Community Alums — Tue, 31 Dec 2024 11:56:00 GMT

Hi @ShashikantP7021 ,

Please verify below link, it might be helpful.

https://www.servicenow.com/community/developer-forum/how-to-call-ire-in-integration-hub-etl/td-p/2797850

Re: IRE

MahathiVeeR — Tue, 31 Dec 2024 12:14:36 GMT

Hi @ShashikantP7021 ,

There must be OOB identification rules for each class of CIs.
Could you please brief on why you had created a new one to match names?
I am attaching a general support article for troubleshooting:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0869861#:~:text=It%20is%20important%20to%20understand,should%20have%20been%20updated%20instead.

See if this helps.

If my answer helped in any way, please mark it as ✅Correct & 👍Helpful

Regards,
Mahathi

Re: IRE

Runjay Patel — Tue, 31 Dec 2024 12:21:23 GMT

Hi @ShashikantP7021 ,

Yes, IRE should work, are you importing data in scooped app?

For ref: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0750386

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Re: IRE

ShashikantP7021 — Tue, 31 Dec 2024 16:28:17 GMT

Hello @MahathiVeeR

I found the Out-of-the-Box (OOTB) identification rule, but it is not working as expected.

I am unsure whether the OOTB identification rule is being executed. Could you clarify if the Identification and Reconciliation Engine (IRE) is triggered automatically, or if we need to explicitly call the IRE before data is inserted into the table?

When I tried importing data into the table, I had to call the IRE in a transform map script to make it work. Could you please guide me on whether I need to manually invoke the IRE, or if it should automatically execute before inserting data from a third-party application?

Thanks!

Re: IRE

MahathiVeeR — Thu, 02 Jan 2025 09:46:33 GMT

Hello @ShashikantP7021 ,

As per my understanding, it gets automatically processed once you use discovery to bring in CIs.
But for any third party transformations you might have to call the CMDBTransformUtil() and invoke the IRE engine.

If my answer helped in any way, please mark it as ✅Correct & 👍Helpful

Regards,
Mahathi