question ServiceNow Workflow Activity in Developer forum

ServiceNow Workflow Activity

Nikita50 — Thu, 02 Jan 2025 11:38:06 GMT

Hi All,

I want to run an activity in ServiceNow workflow once time mentioned by the requester in the ticket in variable (Time and Date to remove access) is passed.

Which activity i have to use and how to compare that time with current time. Please guide. Thank you.

Re: ServiceNow Workflow Activity

Dr Atul G- LNG — Thu, 02 Jan 2025 11:46:29 GMT

Hi @Nikita50

How and where you are capturing the time ? is it in variables? then get the variable and compare with current date and time.

Re: ServiceNow Workflow Activity

Chaitanya ILCR — Thu, 02 Jan 2025 12:05:52 GMT

Hi @Nikita50 ,

you can use Wait for condition activity with script as follows

var currentTime = new GlideDateTime(); var varTime = new GlideDateTime('2025-01-02 11:46:00'); if(varTime.compareTo(currentTime)<=0) answer=true;

replace varTime = new GlideDateTime(current.variables.dateTimeVar_name

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

Re: ServiceNow Workflow Activity

Nikita50 — Thu, 02 Jan 2025 11:54:55 GMT

Hi AG,

Yes, date is provided in a date an time variable (Catalog variable)

(function executeRule(current, previous /*null when async*/) {
    var requestedTime = current.variables.requested_time; // Replace with your variable name
    var currentTime = new GlideDateTime();

    // Convert requested time to GlideDateTime
    var requestedDateTime = new GlideDateTime(requestedTime);

    // Check if current time is greater than or equal to requested time
    if (currentTime.compareTo(requestedDateTime) >= 0) {
        return true; // Condition met
    } else {
        return false; // Condition not met
    }
})(current, previous);

I am using this script but it is stuck in running even when time is passed.

Re: ServiceNow Workflow Activity

Nikita50 — Thu, 02 Jan 2025 11:55:56 GMT

Hi Chaitanya,

Yes, date is provided in a date an time variable (Catalog variable)

(function executeRule(current, previous /*null when async*/) {
    var requestedTime = current.variables.requested_time; // Replace with your variable name
    var currentTime = new GlideDateTime();

    // Convert requested time to GlideDateTime
    var requestedDateTime = new GlideDateTime(requestedTime);

    // Check if current time is greater than or equal to requested time
    if (currentTime.compareTo(requestedDateTime) >= 0) {
        return true; // Condition met
    } else {
        return false; // Condition not met
    }
})(current, previous);

I am using this script but it is stuck in running even when time is passed.

Re: ServiceNow Workflow Activity

Chaitanya ILCR — Thu, 02 Jan 2025 12:08:44 GMT

isn't this is a BR ?
you should add the script in the wait for condition script of the workflow

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya