question Sidebar discussion chats in UI16 in Developer forum

Sidebar discussion chats in UI16

Barthelemy Ntor — Mon, 20 Jan 2025 13:56:25 GMT

Hello community,

Has anyone ever successfully achieved to append sidebar chats in activity stream (history) backen rather in the workspace ?

Please feel free to assist if that is possible.

Best regards

Re: Sidebar discussion chats in UI16

Community Alums — Tue, 21 Jan 2025 04:20:43 GMT

Hi @Barthelemy Ntor ,

Unfortunately NOT possible!!

Sidebar discussion tiles and Sidebar message tiles are only visible from workspace, but not the classic UI of record pages. The work notes from classic UI of record page is using different framework as the activity stream from workspace.

Re: Sidebar discussion chats in UI16

PritamG — Tue, 21 Jan 2025 04:33:42 GMT

No, appending sidebar chats directly into the activity stream (history) on the backend in ServiceNow is not natively supported. However, you can customize the activity formatter using a combination of server-side scripting (business rules) and client-side scripting to capture chat messages and inject them into the activity log by creating custom journal entries. This requires advanced customization and isn't a standard practice.

Re: Sidebar discussion chats in UI16

Ravi Gaurav — Tue, 21 Jan 2025 05:38:35 GMT

Hi @Barthelemy Ntor

Unfortunately, this functionality is not natively supported in ServiceNow. Sidebar discussion tiles and sidebar message tiles are visible only in the Workspace interface and are not accessible from the classic UI record pages.

The classic UI activity stream and the Workspace activity stream use different frameworks, which prevents direct integration.

While appending sidebar chats directly into the activity stream on the backend is not a native feature, you can achieve this through advanced customization. This involves modifying the activity formatter using a combination of server-side scripting (e.g., business rules) and client-side scripting to capture chat messages and create custom journal entries. However, this approach requires significant customization and is not a standard or recommended practice.

Re: Sidebar discussion chats in UI16

Community Alums — Tue, 21 Jan 2025 11:56:25 GMT

Hi @Barthelemy Ntor ,

Sorry but i don't understand why my answer was not marked correct? as i gave you the same answer you marked correct? any issues?

Re: Sidebar discussion chats in UI16

Barthelemy Ntor — Tue, 21 Jan 2025 12:41:24 GMT

Dear Sandeep, you were very helpful, don't let my reaction tells you otherwise, in fact, you all were more than helpful.

@Ravi Gaurav input was explicit with suggested solutions,now I know exactly what to do to achieve that, so don't underlook on yourself sir @Community Alums .

Best regards

Re: Sidebar discussion chats in UI16

Barthelemy Ntor — Tue, 21 Jan 2025 12:43:21 GMT

Thank you @Ravi Gaurav for the detailed provided, do you mind sharing the scripts that goes with it if you have already achieve this demande in the past of currently ?

Re: Sidebar discussion chats in UI16

Barthelemy Ntor — Tue, 21 Jan 2025 12:47:58 GMT

hank you @PritamG for the detailed provided, do you mind sharing the scripts that goes with it if you have already achieve this demande in the past or recently ?